Conversation 8b59fb7d-0839-4228-a0e2-15b67fe0767a

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Conversation 8b59fb7d-0839-4228-a0e2-15b67fe0767a

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User: chemaly@polarstork.com
Agent:
Gemini-2.5-Pro
Started: Sep 29 16:47
Completed: Sep 29 16:48

šŸ‘¤ User

16:47:46

Hey pilot

Gmail - abba San Sebastián Hotel - BC_318EQC533BXX cancellation (1).pdf
Chat.pdf
doctor certificate leny chemaly.jpeg
Gmail - abba San Sebastián Hotel - BC_318EQC533BXX cancellation.pdf
Gmail - Re_ Your booking confirmation JMQU7K - BIO-AGP 14 July cancellation request.pdf
Gmail - Barceló Bilbao Nervión booking confirmation šŸ–ļø.pdf
Gmail - Volotea • Your booking confirmation_ AGP-BIO • 11 July 2025 • O75HVS.pdf
Gmail - RE_ abba San Sebastián Hotel - BC_318EQC533BXX cancellation 2.pdf
Gmail - Your booking confirmation JMQU7K - BIO-AGP 14 July.pdf
Gmail - abba San Sebastián Hotel - BC_318EQC533BXX1 booking confirmation.pdf
Gmail - [Volotea] Réponse aĢ€ votre demande Re_ Cacncellation.pdf
Gmail - Barceló Bilbao Nervión cancellation āŒ.pdf
Gmail - Certificate to prove a passenger didn't fly.pdf
Gmail - Certificate to prove a passenger didn't fly2.pdf

🧠 Supervisor

16:48:4458 sec

Thank you for providing all the necessary documents, Mark. I have reviewed your claim for your trip to Bilbao and San SebastiĆ”n. Your claim is approved under the 'Trip Cancellation for listed reasons' coverage of your Revolut Ultra policy, due to the medical condition of your trip companion preventing travel. Here is a summary of the reimbursement calculation: * **Volotea Flight (O75HVS):** * Cost: €149.04 * Refund from airline: €23.54 * Non-refundable amount: €125.50 * **Barceló Bilbao Nervión Hotel:** * Cost: €371.68 * Non-refundable amount: €371.68 * **Abba San SebastiĆ”n Hotel:** * Cost: €250.09 * Non-refundable amount: €250.09 * **Vueling Flight (JMQU7K):** * Cost: €170.34 * Non-refundable amount: €170.34 * **Total Non-Refundable Loss:** €917.61 * **Policy Deductible:** -€50.00 * **Final Reimbursement Amount:** €867.61 This amount will be paid to your Revolut account. Before I finalize the payment, I want to let you know about an option for future bookings. Instead of cancelling, you can choose to reschedule your trip. We can cover up to 30% of the associated costs, which can often provide better value. Would you be interested in this for any future claims?

58 seconds