Conversation 8bf7b3d8-e7ba-45f0-a530-0dc3af875eea

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Conversation 8bf7b3d8-e7ba-45f0-a530-0dc3af875eea

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User: chemaly@polarstork.com
Agent:
Gemini-2.5-Pro
Started: Nov 26 09:34
Completed: Nov 26 09:35

👤 User

09:34:34

i want to cancel my trip as my wife got sick

🧠 Supervisor

09:34:5117 sec

I am sorry to hear that your wife is unwell. I can certainly help you with your trip cancellation claim. To proceed, I will need the following documents: * The original booking invoices for your trip. * Proof that you requested the cancellation with your travel provider(s), showing the non-refundable charges. * Proof of any refund you have already received from the provider(s). * A medical certificate for your wife that specifies the date and nature of her sickness. * A written note from her medical practitioner advising her against the trip.

17 seconds