I am sorry to hear about your wife's illness. I can certainly help you with your trip cancellation claim. To proceed, I will need a few documents from you. Please provide the following: 1. The original booking invoices for your trip (flights, hotels, etc.). 2. The cancellation confirmation from your travel provider(s), showing any refunds or non-refundable amounts. 3. A medical certificate from your wife's doctor stating the nature of the illness. 4. A written note from the doctor advising her against travelling. Once I have these documents, I will be able to process your claim.

Thank you for providing these documents. I have received the following: - Vueling flight confirmation for your trip from Bilbao to Malaga on 14 July 2025, for which you paid €170.34 and received no refund. - Volotea flight confirmation for your trip from Malaga to Bilbao on 11 July 2025, for which you paid €149.04 and were refunded €23.54. - Barceló Bilbao Nervión hotel confirmation for your stay from 11 July to 13 July 2025, for which you paid €371.68 and received no refund. - Abba San Sebastián hotel confirmation for your stay from 13 July to 14 July 2025, for which you paid €250.09 and received no refund. - Proof of payment for all bookings. - Cancellation confirmations for all bookings. To continue with your claim, please provide the medical documents I requested earlier: a medical certificate for your wife and a doctor's note advising against travel.

Thank you for the medical certificate from Dr. Teresa Perez Reyes. I have now received all the necessary documents to process your claim. Based on the "Trip Cancellation for listed reasons" coverage, your total non-refundable expenses are €917.61. After applying the €50 deductible, the total refundable amount is €867.61. Here is a breakdown of the calculation: - Vueling flight: €170.34 - Volotea flight: €125.50 (€149.04 - €23.54 refund) - Barceló Bilbao Nervión hotel: €371.68 - Abba San Sebastián hotel: €250.09 - Total non-refundable costs: €917.61 - Less deductible: -€50.00 - Total Refund: €867.61 Before we proceed with the cancellation and refund, I'd like to inform you about an alternative. You have the option to reschedule your trip instead of canceling it. If you choose to reschedule, we can cover up to 30% of the rescheduling costs, which might be a more beneficial option for you. Please let me know if you would like to opt-in for rescheduling or if you prefer to proceed with the cancellation.