I am sorry to hear that your wife is unwell. I can certainly assist you with your trip cancellation claim. To proceed, please provide the following documents: 1. An initial medical certificate for your wife that specifies the date and nature of her sickness. 2. A written note from her medical practitioner advising against the trip. 3. Your original trip booking invoice and any other travel documents. 4. Proof that you have requested to cancel the trip with your travel provider(s). 5. The cancellation confirmation from the provider(s), detailing any non-refundable charges and any refund issued. 6. Proof of purchase for the trip, showing it was paid for with your Revolut account.

Thank you for providing these documents. I have received the booking confirmations, proof of payment, and the cancellation details from the travel providers. To complete your claim, I still need the medical documents for your wife: 1. The initial medical certificate specifying the date and nature of her sickness. 2. A written note from her medical practitioner advising against the trip. Please upload these documents when you have them. Also, I'd like to inform you about an alternative to cancellation. You may opt to reschedule your trip instead. If you choose this option, we can cover up to 30% of the rescheduling costs, which could be a great way to save money and still enjoy your holiday later. Would you be interested in exploring this option?

Understood. We will proceed with the cancellation claim then. Please remember to provide the following medical documents for your wife so I can finalize your claim: 1. The initial medical certificate specifying the date and nature of her sickness. 2. A written note from her medical practitioner advising against the trip.

Thank you for the medical note. This confirms that a doctor has advised against travel for Leny Chemaly. However, for the claim to be fully processed under the 'Trip Cancellation for listed reasons' coverage, the policy requires the medical certificate to specify the nature of the sickness. The current note only mentions 'after medical treatment' which is not specific enough. Could you please provide an updated document from the doctor that includes the diagnosis or the nature of the medical condition? In the meantime, I will prepare the final claim form with the information I have collected so far.

Thank you for providing the updated medical certificate with the specific reason for cancellation. I can confirm that 'eardrum rupture' is a covered reason under the policy. I now have all the necessary information and documents to finalize your claim. I will proceed with the assessment, and you will be notified of the outcome shortly.

Of course. Here is the final overview of your trip cancellation claim.