I'm sorry to hear about your wife's sickness. I can certainly help you with your trip cancellation claim. To proceed, please provide the following documents: * The original booking invoices for your trip (e.g., flights, hotels). * Proof of cancellation for all your bookings, showing any non-refundable amounts and any refunds you have received. * An initial medical certificate for your wife that specifies the date and nature of the sickness. * A written note from her medical practitioner advising against the trip.

Thank you for providing the documents. I have received the following: * Hotel booking for abba San Sebastián Hotel from 13 July 2025 to 14 July 2025, for the amount of €250.09, which was not refunded. * Hotel booking for Barceló Bilbao Nervión from 11 July 2025 to 13 July 2025, for the amount of €371.68, which was not refunded. * Flight booking with Vueling from Bilbao to Malaga on 14 July 2025, for the amount of €170.34, which was not refunded. * Flight booking with Volotea from Malaga to Bilbao on 11 July 2025, for the amount of €149.04, with a refund of €23.54. * A medical note from Dr. Teresa Perez Reyes. Since all documents have been provided, I can proceed with your claim. Based on the policy, your claim for trip cancellation due to your wife's sickness is covered. Here is a breakdown of your reimbursement: - Non-refundable hotel costs: €371.68 + €250.09 = €621.77 - Non-refundable flight costs: (€149.04 - €23.54) + €170.34 = €295.84 - Total non-refundable amount: €621.77 + €295.84 = €917.61 - Less policy deductible: €50.00 - Total reimbursement: €867.61 We will refund you a total of €867.61. Before we finalize the cancellation and refund, would you like to consider rescheduling your trip instead? Our rescheduling option allows you to save up to 30% on your new booking, which would be covered by us. Please let me know if you'd prefer this option.

I understand. I will proceed with the cancellation and process your refund of €867.61. The amount will be transferred to your Revolut account. Please allow a few business days for the payment to be processed. Is there anything else I can help you with?