Conversation 9d79bc60-aa45-499e-8275-551f7a1c9c32

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Conversation 9d79bc60-aa45-499e-8275-551f7a1c9c32

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User: chemaly@polarstork.com
Agent:
Gemini-2.5-Pro
Started: Oct 16 13:27
Completed: Oct 16 13:48

šŸ‘¤ User

13:28:04

i want to cancel my trip my wife got sick

🧠 Supervisor

13:28:2015 sec

I'm sorry to hear that your wife is sick. I hope she feels better soon. I can certainly help you with your trip cancellation claim. Based on the policy, cancellation due to the sickness of a trip companion or family member is a covered reason. To process your claim, please provide the following documents: 1. The original trip booking invoice(s) and travel documents showing the dates and times of travel. 2. Proof that you purchased the booking on your Revolut account. 3. Proof that you have requested the cancellation with the trip provider, along with a breakdown of any non-refundable fees from them. 4. An initial medical certificate for your wife that specifies the nature and date of her sickness. 5. A written note from her medical practitioner advising against the trip.

15 seconds

šŸ‘¤ User

13:34:13

ok here are all the documents.

transaction-statement_684fc0a8-0669-abef-916d-8ed4f961da36_en_9f7fb2.pdf
transaction-statement_68402d61-f898-a74d-b63f-a91a9b22bc59_en_7f18b1.pdf
transaction-statement_68402f7d-bc9b-a429-9b14-729da11f845f_en_5745f4.pdf
transaction-statement_68403256-d35c-a931-9f3f-a856f5621448_en_1f4830.pdf
Gmail - abba San Sebastián Hotel - BC_318EQC533BXX1 booking confirmation.pdf
Gmail - Barceló Bilbao Nervión booking confirmation šŸ–ļø.pdf
Gmail - Volotea • Your booking confirmation_ AGP-BIO • 11 July 2025 • O75HVS.pdf
Gmail - Your booking confirmation JMQU7K - BIO-AGP 14 July.pdf
Gmail - [Volotea] Réponse aĢ€ votre demande Re_ Cacncellation.pdf
Gmail - abba San Sebastián Hotel - BC_318EQC533BXX cancellation.pdf
Gmail - Barceló Bilbao Nervión cancellation āŒ.pdf
Gmail - RE_ abba San Sebastián Hotel - BC_318EQC533BXX cancellation 2.pdf
Gmail - Re_ Your booking confirmation JMQU7K - BIO-AGP 14 July cancellation request.pdf
Gmail - Certificate to prove a passenger didn't fly.pdf
Gmail - Certificate to prove a passenger didn't fly2.pdf

🧠 Supervisor

13:34:3925 sec

Thank you for providing these documents. I can see the proof of bookings, payments, and the cancellation confirmations from the providers. To continue with your claim, the following medical documents are still required: 1. An initial medical certificate for your wife that specifies the nature and date of her sickness. 2. A written note from her medical practitioner advising against the trip. Alternatively, before we proceed with the cancellation, I'd like to let you know about our rescheduling option. If you choose to reschedule your trip instead of canceling, we can cover up to 30% of the rescheduling costs. This could be a great way to save money and still enjoy your trip at a later date. Please let me know if you would like to provide the medical documents to proceed with the cancellation claim or if you're interested in exploring the rescheduling option.

25 seconds

šŸ‘¤ User

13:35:43

here is the medical certificate and also I do not want to reschedule.

doctor certificate leny chemaly original.jpeg

🧠 Supervisor

13:36:1632 sec

Thank you for providing the medical certificate. I am very sorry to hear about your wife's miscarriage. Please accept my sincerest condolences. I can confirm that I have now received all the necessary documentation. Your claim has been approved. Here is a summary of your claim: - Non-refundable flight costs: €295.84 - Non-refundable accommodation costs: €621.77 - Total non-refundable costs: €917.61 According to your policy, a deductible of €50 is applied to claims for cancellation for a listed reason. Therefore, your final reimbursement amount is €867.61. This amount will be transferred to your Revolut account. Please let me know if you have any other questions.

32 seconds