I'm very sorry to hear about your wife's illness. I hope she feels better soon. I can certainly help you with starting a trip cancellation claim. To proceed, I need to gather a few details: 1. What were the dates and destination of your trip? 2. Have you already contacted your travel provider (airline, hotel, etc.) to cancel the booking? 3. Did a doctor advise you to cancel the trip due to your wife's condition? The policy requires a medical certificate advising against travel. 4. Can you confirm that the trip was booked using your Revolut account while you were an Ultra Plan member?

Thank you for providing the booking and cancellation documents, Mark. I have reviewed them. Based on the documents, I can see the following non-refundable costs for your trip from July 11th to July 14th, 2025: * **Volotea Flight (AGP-BIO):** €149.04 * **Barceló Bilbao Nervión Hotel:** €371.68 * **abba San Sebastián Hotel:** €250.09 * **Vueling Flight (BIO-AGP):** €170.34 **Total Claim Value:** €941.15 The policy covers cancellation due to the sickness of a trip companion, which applies here. To finalize your claim, I need two more things as required by the policy: 1. **A medical certificate** for your wife which specifies the nature of the illness and includes a written note from her doctor advising against travel for the planned dates. 2. Could you also provide the **cancellation confirmation** for your Volotea flight (Booking no. O75HVS)? I have the one for Vueling and the hotels, but not for this flight. Once I have these documents, I can complete the assessment of your claim.

Thank you for providing the Volotea cancellation confirmation. I see they have refunded the airport taxes of €23.54. I have updated your claim details. The new total non-refundable amount is €917.61. All that's left to finalize your claim is the medical certificate for your wife, with a note from her doctor advising against the trip. Please provide it when you are ready.

Thank you for providing the medical certificate. It contains the necessary advice against travel from the medical practitioner. I can confirm that I now have all the information and documentation required to process your claim. Your total non-refundable cost is €917.61. According to your policy, a deductible of €50 applies to claims for trip cancellation for a listed reason. Therefore, your final reimbursement will be **€867.61**. The payment will be transferred to your Revolut account within the next 5-7 business days. You will receive a confirmation once the transfer is complete.

A 'proof of no show' is official confirmation from a service provider, like an airline or hotel, stating that you did not use your booking. To obtain one, you typically need to contact the provider's customer service after the date of the scheduled travel has passed and request a document or email certifying that you were not on the flight or did not check in. Based on the documents you've already provided for your Vueling flight, the 'Certificate to prove a passenger didn't fly' is the exact type of document that serves as a proof of no show. You followed the correct procedure by contacting them to cancel and then requesting that certificate after the flight date.