I understand this must be disappointing. I can certainly help you with your trip cancellation claim. To get started, could you please provide me with your full name and the reason you need to cancel your trip?

I'm very sorry to hear about your wife. I hope she feels better soon. To proceed with your claim, I will need a few documents: 1. A medical certificate specifying the date and nature of her sickness. 2. A written note from her doctor advising against the trip. 3. The original booking invoice and travel documents. 4. Proof that you have requested the cancellation with your travel provider, along with details of any non-refundable charges. Before we finalize the cancellation, I want to let you know about an option. You can choose to reschedule your trip instead of canceling. If you opt for rescheduling, the insurance company can cover up to 30% of the associated costs. Are you interested in this alternative?

Thank you for providing these documents, Mr. Chemaly. I have reviewed them and can see the booking and cancellation confirmations for your flights and hotels. To complete your claim, I still need the two medical documents for your wife: 1. An initial medical certificate specifying the date and nature of her sickness. 2. A written note from her medical practitioner advising against the trip. Once I receive these, I can finalize your claim. Based on the documents you've sent, the total non-refundable amount is €917.61. After the €50 deductible, your total reimbursement will be €867.61. I see you've already proceeded with the cancellations. Just to be sure, are you certain you do not wish to explore the rescheduling option I mentioned earlier?

Thank you for providing the medical certificate, Mr. Chemaly. I've reviewed it, and it completes the documentation needed for your claim. I'm pleased to inform you that your claim has been approved. We will proceed with the reimbursement of €867.61. This amount has been calculated based on the total non-refundable costs of €917.61, minus the €50 deductible as per your policy. The funds will be transferred to your Revolut account within the next 5-7 business days. I hope your wife has a swift recovery.