I'm sorry to hear that your wife is unwell. I hope she feels better soon. I can certainly help you with filing a trip cancellation claim. To proceed with your claim, I will need the following documents: * An initial medical certificate that states the nature and date of your wife's sickness. * A written note from her doctor advising against the trip. * The original booking confirmation for your trip. * The cancellation confirmation from your travel provider, which should detail any non-refundable costs. Before we proceed with the cancellation, would you like to consider rescheduling your trip instead? If you opt for rescheduling, our insurance can cover up to 30% of the associated costs. Please let me know if you'd prefer this option or if you'd like to continue with the cancellation.

Alright, we will proceed with the cancellation. Please provide the documents I requested earlier so I can file your claim. Just to recap, I will need: * An initial medical certificate specifying the date and nature of your wife’s sickness. * A written note from her medical practitioner advising against the trip. * Your original trip booking invoice and travel documents. * Proof that you requested the cancellation from the retailer, along with details of all non-refundable fees. * Proof of any refund you have already received, if applicable. Once you have gathered these documents, please send them to me to continue the process.

Thank you for providing these documents. I have reviewed them, and it appears that your claim for the cancellation of your trip to Bilbao and San Sebastián is eligible under the 'Trip Cancellation for Listed Reasons' coverage. Based on the documents, the total non-refundable amount for your flights and hotel bookings is €917.61. To finalize your claim, I still need the medical documents for your wife. Please provide the following: * An initial medical certificate specifying the date and nature of her sickness. * A written note from her doctor advising against the trip. Once I receive these, I can proceed with processing your reimbursement.

Thank you for providing the medical certificate. I have now received all the necessary documentation to process your claim. Your claim for trip cancellation has been approved. Here is a summary of the reimbursement: * Total non-refundable costs: €917.61 * Deductible: €50.00 * **Total reimbursement: €867.61** You will receive the payment via wire transfer to your Revolut account within the next 5-7 business days. Your claim reference number is M-REV4769179-250912. Is there anything else I can assist you with today?