I am very sorry to hear about your wife's sickness. I can certainly help you with your trip cancellation claim. To proceed, I will need a few documents from you. Please provide the following: * Your original trip booking invoices and travel documents. * Proof that you have requested the cancellation with your travel provider(s), detailing any non-refundable charges. * An initial medical certificate for your wife that specifies the date and nature of her sickness. * A written note from her medical practitioner advising against the trip.

Thank you for providing these documents. I have received the following: * Hotel booking for Abba San Sebastián Hotel for July 13-14, 2025, for €250.09, with a refund of €0. * Hotel booking for Barceló Bilbao Nervión for July 11-13, 2025, for €371.68, with a refund of €0. * Flight booking with Volotea from Malaga to Bilbao on July 11, 2025, for €149.04, with a refund of €23.54. * Flight booking with Vueling from Bilbao to Malaga on July 14, 2025, for €170.34, with a refund of €0. To complete your claim, please provide the medical documents I requested earlier: the initial medical certificate for your wife and the written note from her doctor advising against the trip.

Thank you for the medical certificate from Dr. Teresa Perez Reyes. I have now received all the necessary documents to process your claim. Based on your policy, here is a breakdown of your refund: * **Total Trip Costs:** €941.15 (Hotels: €621.77, Flights: €319.38) * **Refunds from Providers:** €23.54 (Volotea) * **Non-Refundable Amount:** €917.61 * **Policy Deductible:** -€50.00 **Total Refundable Amount: €867.61** Before we proceed with the cancellation and refund, would you like to consider rescheduling your trip? By opting for rescheduling, we can cover up to 30% of the costs for the new arrangements, which could be a beneficial alternative for you.

Understood. I will proceed with the cancellation and the refund. You will receive a total of €867.61 back to your account. The funds should be available within 5-7 business days. I will let you know once the transaction has been completed.