Conversation b0620e2f-323b-4127-af2e-a60472784991

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Conversation b0620e2f-323b-4127-af2e-a60472784991

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User: chemaly@polarstork.com
Agent:
Gemini-2.5-Pro
Started: Mar 19 14:21
Completed: Mar 19 14:22

👤 User

14:21:30

i want to cancel my trip as my wife got sick

🧠 Supervisor

14:21:4111 sec

I'm sorry to hear that your wife is sick. I can certainly help you with your trip cancellation claim. To proceed, I will need you to provide the following documents: * Your original trip booking invoice(s) and travel documents. * Proof that you have requested the cancellation with your travel provider(s), showing the details of any non-refundable charges. * A medical certificate from your wife's doctor advising against the trip. Please upload these documents, and I will process your claim.

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