The amount you can claim back depends on the reason for your cancellation. Your policy has two types of coverage for this: 1. **Trip Cancellation for a Listed Reason**: If your reason for cancellation is one of the specific situations covered in the policy (like a serious illness, death of a family member, or being laid off from your job), you can be reimbursed for **100%** of the non-refundable costs, up to a maximum of **€5,000** per claim. A **€50** deductible will be applied. 2. **Trip/Event Cancellation for Any Reason**: If your reason is not on the specific list, you can still be covered. In this case, you would be reimbursed for **70%** of the non-refundable costs (a 30% deductible is applied), up to a maximum of **€2,500** per claim. Could you please tell me the reason you need to cancel your trip? This will help me determine which coverage applies and what documents we will need to proceed.