I'm sorry to hear your wife is sick. To process your trip cancellation claim due to your wife's serious sickness, please provide the following documents: 1. **Medical Certificates:** * An initial medical certificate specifying the date and nature of your wife's sickness. * A written note from your wife's medical practitioner advising against her trip. 2. **Trip and Payment Details:** * Proof that you purchased the booking/ticket on your Revolut account while being on an Ultra Plan, or purchased one day prior to upgrading to Ultra, or while on a Metal Plan. * The original receipt(s) from the retailer for your trip booking. * Your original trip booking invoice(s) and travel documents showing the dates and times of travel. * Original bills or invoices for any non-refundable costs you are claiming. * Proof that you requested the booking/ticket cancellation to the retailer, including details of all cancellation charges incurred and non-refundable fees. * Proof of any refund already received from the retailer/Tour Operator/Tour Agency. 3. **Other Information:** * A completed claim form (which I will provide once all other documents are gathered). * Details of any other insurance policies that may cover the same loss.

Thank you for providing the documents. Here's a summary of what I've received: * **Revolut EUR Statement (August 19, 2025):** Shows payments of €250.09 to Abba San Sebastian Hotel on June 16, 2025, €170.34 to Vueling on June 4, 2025, €371.68 to Revolut Travel*London (Barceló Bilbao Nervión) on June 4, 2025, and €149.04 to Volotea on June 4, 2025. * **Barceló Bilbao Nervión booking confirmation:** Confirms a hotel stay at Barceló Bilbao Nervión from July 11, 2025, to July 13, 2025, with €371.68 paid. * **Barceló Bilbao Nervión cancellation confirmation:** Confirms the cancellation of the Barceló Bilbao Nervión booking and states a €0 refund. * **Abba San Sebastián Hotel booking confirmation:** Confirms a hotel stay at Abba San Sebastián Hotel from July 13, 2025, to July 14, 2025, with €250.09 paid. * **Abba San Sebastián Hotel cancellation confirmation:** Confirms the cancellation of the Abba San Sebastián Hotel booking, noting it was a non-refundable rate with a €0 refund. * **Volotea booking confirmation:** Confirms a flight for Mark Chemaly and Leny Chemaly from Malaga to Bilbao on July 11, 2025, with €149.04 paid. * **Volotea cancellation email:** Confirms a refund of €23.54 for airport taxes for the Volotea flight (ticket O75HVS). * **Vueling booking confirmation:** Confirms a flight for Mark Chemaly, Leny Chemaly, and an infant from Bilbao to Malaga on July 14, 2025, with €170.34 paid. * **Vueling cancellation request email:** Shows your request to Vueling on July 9, 2025, to cancel the flight. * **Vueling Certificate (Mark Chemaly):** Certifies Mark Chemaly did not travel on Vueling flight VY2613 from Bilbao to Malaga on July 14, 2025. * **Vueling Certificate (Leny Chemaly):** Certifies Leny Chemaly did not travel on Vueling flight VY2613 from Bilbao to Malaga on July 14, 2025. To proceed with your trip cancellation claim due to your wife's serious sickness, I still require the following documents: 1. **Medical Certificates for your wife's serious sickness:** * An initial medical certificate specifying the date and nature of your wife's sickness. * A written note from your wife's medical practitioner advising against her trip. 2. **Proof of Ultra Plan Status:** Documentation confirming you held an Ultra Plan (or Metal Plan / upgraded within 1 day of booking) at the time of each booking and continuously until the claim notification. 3. **Details of Other Insurance:** Information about any other insurance policies that may cover the same loss. Please also confirm if the infant included in the Vueling booking is also a trip companion and if their medical condition (if any) is related to the cancellation.