I am very sorry to hear about your wife's sickness. I can certainly help you with your claim. To proceed, I will need the following documents: 1. The original booking invoices for your trip (flights, hotels, etc.). 2. The cancellation confirmations from your travel providers, showing any non-refundable amounts. 3. A medical certificate specifying the nature of your wife's sickness. 4. A written note from her doctor advising against the trip. 5. Proof that the trip was paid for using your Revolut account. Please upload these documents, and I will process your claim.

Thank you for providing the documents. I have received the following: - Flight booking for Volotea from Malaga to Bilbao on 11 July 2025, for which you paid €149.04 and were refunded €23.54. - Flight booking for Vueling from Bilbao to Malaga on 14 July 2025, for which you paid €170.34 and were refunded €0. - Hotel booking for Barceló Bilbao Nervión from 11 July 2025 to 13 July 2025, for which you paid €371.68 and were refunded €0. - Hotel booking for Abba San Sebastián Hotel from 13 July 2025 to 14 July 2025, for which you paid €250.09 and were refunded €0. - Proof of payment and cancellation confirmations for all bookings. To complete your claim, I just need two more documents as required by the policy for medical reasons: 1. An initial medical certificate specifying the date and nature of your wife's sickness. 2. A written note from her medical practitioner advising against the trip. Once I have these, I can finalize your claim.

Thank you for the medical note from Dr. Teresa Perez Reyes. I have now received all the necessary documents to process your claim. Based on your policy, your claim for trip cancellation due to a covered medical reason is approved. Here is a breakdown of your refund: - Non-refundable Volotea flight costs: €125.50 - Non-refundable Vueling flight costs: €170.34 - Non-refundable Barceló Bilbao Nervión hotel costs: €371.68 - Non-refundable Abba San Sebastián hotel costs: €250.09 - Total non-refundable costs: €917.61 - Less policy deductible: €50.00 Total refund amount: €867.61 Before we finalize the cancellation and refund, I'd like to offer you the option to reschedule your trip instead. By rescheduling, the insurance company can cover up to 30% of the costs for the new booking, which could be a significant saving for you. Please let me know if you would prefer to proceed with the full cancellation and refund of €867.61, or if you would like to explore the rescheduling option.