I'm very sorry to hear about your wife's illness. I hope she has a speedy recovery. I can certainly help you start the claim process for your holiday cancellation under your Trip Cancellation insurance. To proceed, I will need you to provide the following documents: 1. **Proof of your trip:** The original booking invoice(s) and any travel documents showing the dates and times of travel. 2. **Proof of payment:** Confirmation that the booking was purchased using your Revolut account. 3. **Medical documentation:** * An initial medical certificate for your wife specifying the date and nature of her sickness. * A written note from her medical practitioner advising against the trip. 4. **Cancellation confirmation:** Proof that you have requested the cancellation with the travel provider, along with details of any non-refundable charges. Please provide these documents so I can review your claim.

Thank you for providing these documents, Mark. I have received the booking confirmations, proof of payment from your Revolut account, and the cancellation confirmations from the suppliers. To finalize your claim under the 'Trip Cancellation for listed reasons' due to your wife's sickness, I still require the medical documentation I mentioned previously: 1. An initial medical certificate for your wife specifying the date and nature of the sickness. 2. A written note from her medical practitioner advising against her taking the trip. While I wait for those, I'd like to present an option. Instead of cancelling, would you consider rescheduling your trip? By opting to reschedule, our insurance can cover up to 30% of the associated costs, which might be a more beneficial alternative for you. Please let me know if you would like to explore rescheduling, or if you prefer to proceed with the cancellation by providing the outstanding medical documents.

Thank you for providing the medical certificate. I have reviewed it along with the other documents you've submitted, and I'm pleased to confirm that your claim has been approved under the 'Trip Cancellation for listed reasons' coverage. Here is a summary of your reimbursement: * **Total Non-Refundable Costs:** €917.61 * **Policy Deductible:** -€50.00 * **Total Reimbursement:** €867.61 The reimbursement of €867.61 will be processed and transferred to your Revolut account. Please allow a few business days for the funds to appear. I wish your wife a swift and complete recovery.