Thank you for providing the updated insurance policy. I have now updated my records and will use this document as the reference for your claims. This policy, effective April 30, 2025, for Plus, Premium, Metal, and Ultra account holders covers Purchase Protection, Refund Protection, and Ticket Cancellation Insurance. How can I assist you with a claim today?

I am sorry to hear that your bed arrived damaged. I can certainly help you with this. This is covered under the Purchase Protection benefit of your policy. To proceed with your claim, please provide the following documents: 1. A proof of purchase showing the transaction on your Revolut account. 2. The original receipt from the retailer. Please be aware that we may require you to return the damaged item at a later stage.

Thank you for providing the documents. I have successfully verified the purchase of the bed from Kasual Home for €1,354.00 on January 9, 2025, using your Revolut account. To continue with your claim, could you please provide a few more details? 1. Please describe the damages to the bed. 2. Could you please provide photos showing the damage? 3. Have you contacted Kasual Home about this issue? If so, what was their response?

Thank you for the additional information. I understand your frustration with the retailer's response. While I note that you don't have photos at the moment, they are a necessary part of the claims process for us to assess the extent of the damage. Could you please take some photos of the damaged wood and the area that prevents the bed from closing and send them to me? Based on your policy, if the claim is approved, we will cover the cost of repair or replacement. Please be aware that, as the purchase was made more than 90 days ago, a depreciation of 5% per month will be applied to the item's value. In your case, this would be calculated from the 90-day mark after your purchase on January 9, 2025. Once I receive the photos, I can proceed with the assessment of your claim.