I am sorry to hear about your wife. I can certainly help you with your trip cancellation claim. To proceed, please provide the following documents: 1. Your original trip booking invoice(s) and any travel documents. 2. Proof that you requested the cancellation with your travel provider(s), detailing any non-refundable charges. 3. A medical certificate from your wife's doctor specifying the nature of the sickness and advising against the trip. 4. Proof that the booking was paid for using your Revolut account.

Thank you for providing these documents. I have received the following: - Hotel booking for Barceló Bilbao Nervión from 11 July to 13 July 2025, for €371.68, with €0 refunded upon cancellation. - Hotel booking for abba San Sebastián Hotel from 13 July to 14 July 2025, for €250.09, with €0 refunded upon cancellation. - Flight booking with Volotea from Malaga to Bilbao on 11 July 2025, for €149.04, with €23.54 refunded upon cancellation. - Flight booking with Vueling from Bilbao to Malaga on 14 July 2025, for €170.34, with €0 refunded upon cancellation. - Revolut statements confirming all payments. To complete your claim for your wife's sickness, please provide the medical certificate from her doctor advising against the trip. Once I receive this, I can finalize your claim.

Thank you for providing the medical certificate from Dra. Teresa Pérez Reyes. I now have all the necessary documents to process your claim. Before we proceed with the cancellation, would you like to consider rescheduling your trip? By opting to reschedule, we can cover up to 30% of the costs to change your booking, which might be a beneficial alternative for you. If you prefer to proceed with the cancellation, here is the breakdown of your refund: - Non-refundable hotel costs: €621.77 (€371.68 for Barceló Bilbao Nervión + €250.09 for abba San Sebastián Hotel) - Non-refundable flight costs: €295.84 (€125.50 for Volotea + €170.34 for Vueling) - Total non-refundable amount: €917.61 Based on your policy, this claim is covered at 100% for cancellation due to a listed reason, with a €50 deductible. Total Refund Calculation: €917.61 - €50.00 (deductible) = €867.61 Please let me know if you would like to explore the rescheduling option or if you wish to proceed with the cancellation and receive a refund of €867.61.