I can help with that. To process your trip cancellation claim, I will need a few documents. Please provide the following: * The original booking invoices for your trip (flights, hotels, etc.). * Proof that you have requested the cancellation with your travel providers. * Confirmation from the providers detailing any refunds issued or non-refundable charges. * The reason for your cancellation. If it is for a medical reason, please also provide a note from your doctor advising against the trip.

Thank you for providing your documents. I have received and reviewed them: - Hotel booking for abba San Sebastián Hotel from 13-Jul-2025 to 14-Jul-2025, for which you paid €250.09 and were refunded €0. - Hotel booking for Barceló Bilbao Nervión from 11-Jul-2025 to 13-Jul-2025, for which you paid €371.68 and were refunded €0. - Flight booking with Volotea from Malaga to Bilbao on 11-Jul-2025, for which you paid €149.04 and were refunded €23.54. - Flight booking with Vueling from Bilbao to Malaga on 14-Jul-2025, for which you paid €170.34 and were refunded €0. - Doctor's note from Dra. Teresa Perez Reyes. I have all the necessary information to process your claim. Before we proceed with the cancellation, would you like to consider rescheduling your trip? If you opt to reschedule, our policy can cover up to 30% of the rescheduling costs, which might be a beneficial alternative for you. Based on a cancellation, here is the breakdown of your refund: - Total trip cost: €941.15 - Refunds from providers: €23.54 - Total non-refundable amount: €917.61 Your policy covers 100% of this amount, less a €50.00 deductible. **Total refund due: €867.61**

I have processed your claim for cancellation. You will receive a refund of €867.61. The payment will be made by wire transfer to your Revolut account. Please let me know if you have any other questions.