I am very sorry to hear that your wife is sick. I can certainly help you with the claim process for your trip cancellation. To proceed, I will need you to provide the following documents: 1. The original booking invoice for your trip. 2. Proof that the trip was paid for using your Revolut account. 3. A cancellation confirmation from your trip provider, detailing any non-refundable charges and any refund you have received. 4. An initial medical certificate for your wife that specifies the nature and date of her sickness. 5. A written note from her doctor advising against the trip. Please provide these documents when you are ready. Before we proceed with a full cancellation, would you be interested in rescheduling your trip instead? Our policy can cover up to 30 percent of the rescheduling costs, which might be a beneficial alternative for you.

Thank you for providing these documents, Mark. I have received the booking confirmations, proof of payment, and the cancellation details from the travel providers. However, to proceed with your claim due to your wife's illness, I still need the medical documentation as required by the policy. Please provide the following: 1. An initial medical certificate for your wife, which specifies the date and nature of her sickness. 2. A written note from her medical practitioner advising that she should not travel. Once I receive these documents, I will be able to fully assess your claim.

Thank you for providing the medical certificate, and my sincere sympathies for what you and your wife are going through. I have now reviewed all your documents and can confirm that your claim is approved under the 'Serious Sickness of a trip companion' clause in your policy. Here is a summary of your reimbursement: * **Non-refundable flight costs:** * Volotea: €125.50 * Vueling: €170.34 * **Non-refundable accommodation costs:** * Barceló Bilbao Nervión: €371.68 * Abba San Sebastián Hotel: €250.09 * **Total non-refundable amount:** €917.61 * **Deductible:** -€50.00 **Total reimbursement: €867.61** This amount will be transferred to your Revolut account within the next 5-7 working days. Please let me know if you have any other questions.