Hello, I am your travel insurance claim specialist. I have received the policy document "Everyday Protection Insurance: Purchase Protection, Refund Protection, Ticket Cancellation Insurance" for Revolut's Plus, Premium, Metal, and Ultra account holders, effective April 30, 2025. I will use this as a reference for our conversation. How can I help you with your claim today?

I'm sorry to hear that your new laptop arrived damaged. I can certainly help you with that. This could be covered under the Purchase Protection benefit of your policy. To start the claim process, could you please provide the following documents? * Proof that you purchased the laptop using your Revolut account. * The original receipt from the retailer. Please also be aware that you may be asked to return the damaged laptop at a later stage.

Thank you for confirming. For now, those are the only documents I need to get started with your claim. Please upload them here when you are ready. Just so you are aware, as part of the process, we may ask you to send the damaged laptop to us for assessment. Should this be necessary, we will cover the shipping costs up to €50, as stated in your policy.