I am sorry to hear about your wife's sickness. I can certainly help you with your trip cancellation claim. To proceed, please provide the following documents: * The original booking invoices for your trip (e.g., flights, hotels). * Proof of the cancellation request you sent to your travel providers. * Confirmation from the travel providers showing any non-refundable costs and any refunds issued. * A medical certificate from your wife's doctor stating the nature of the sickness and the date of diagnosis. * A written note from the doctor advising against the trip.

Thank you for providing these documents. I have received the following: * Hotel cancellation confirmation for abba San Sebastián Hotel for a stay from 13 July to 14 July 2025. You paid €250.09, and the refunded amount was €0. * Hotel cancellation confirmation for Barceló Bilbao Nervión for a stay from 11 July to 13 July 2025. You paid €371.68, and the refunded amount was €0. * Flight booking confirmation for your Vueling flight from Bilbao to Malaga on 14 July 2025. You paid €170.34, and no refund was issued. * Flight cancellation confirmation for your Volotea flight from Malaga to Bilbao on 11 July 2025. You paid €149.04, and €23.54 was refunded for airport taxes. To complete your claim, please provide the medical documents I requested earlier: * A medical certificate from your wife's doctor. * A written note from the doctor advising against the trip.

Thank you for the medical note from Dr. Teresa Pérez Reyes. I now have all the documents needed to process your claim. Based on the documents you've provided, here is a breakdown of your refund calculation: * Total trip cost: €941.15 (Flights: €170.34 + €149.04; Hotels: €371.68 + €250.09) * Refunds from providers: €23.54 * Non-refundable amount: €917.61 * Policy deductible: -€50.00 Under your policy's 'Trip Cancellation for listed reasons' coverage, the total amount to be refunded is €867.61. Before we proceed with the cancellation, would you like to consider rescheduling your trip instead? The insurance company can cover up to 30% of the rescheduling costs, which might be a more beneficial option for you. Please let me know how you would like to proceed.