I'm sorry to hear that your wife is sick. I can certainly help you with your trip cancellation claim. To proceed, please provide the following documents: 1. The original booking invoice and travel documents for your trip. 2. Proof that you purchased the booking on your Revolut account. 3. The cancellation confirmation from your travel provider, detailing any non-refundable charges and any refund you received. 4. An initial medical certificate for your wife that specifies the date and nature of her sickness. 5. A written note from her medical practitioner advising against the trip.

Thank you for providing your documents. I have received the booking and cancellation confirmations for your hotels and the Vueling flight, as well as the proof of payment and the medical certificate. To complete your file, could you please also provide the cancellation confirmation for your Volotea flight (Booking no. O75HVS) from Malaga to Bilbao? Once I have this final document, I can proceed with your claim. In the meantime, I'd like to let you know about an option to reschedule your trip instead of a full cancellation. If you choose to reschedule, we can cover up to 30% of the costs, which could help you save money. Would you be interested in this alternative?

Thank you for providing the final document. I have now reviewed your claim and I'm pleased to confirm that it has been approved. Here is a summary of your reimbursement: * Total non-refundable costs: €917.61 * Less policy deductible: €50.00 * **Total reimbursement: €867.61** This amount will be paid via wire transfer to your Revolut account within the next 5-7 business days. I'm glad I could help you with this. We always aim to improve our services and would appreciate your feedback on your experience.