I am sorry to hear that your wife is sick. I can certainly help you with your trip cancellation claim. To proceed, please provide the following documents: 1. The original trip booking invoice and any travel documents showing the dates and times of travel. 2. Proof that you have requested the cancellation with your travel provider, along with the details of any non-refundable charges. 3. An initial medical certificate for your wife that specifies the nature of her sickness and the date it was diagnosed. 4. A written note from her medical practitioner advising against the trip.

Thank you for providing these documents. I have received the booking and cancellation confirmations. To finalize your claim, I still need the following medical documents for your wife, Leny Chemaly: 1. An initial medical certificate specifying the date and nature of her sickness. 2. A written note from her doctor advising against travel.

Thank you for providing the medical certificate. We now have all the necessary documents to process your claim. Before we proceed with the cancellation, we'd like to offer you the option to reschedule your trip instead. If you choose to reschedule, we can cover up to 30% of the rescheduling costs, which might be a better value for you than a cash refund. Would you be interested in exploring the rescheduling option, or should we proceed with the cancellation and reimbursement process?

Thank you for confirming. We will proceed with the cancellation. Based on the documents you've provided, the total non-refundable amount for your trip is €917.61. After applying the €50 deductible as per your policy, the final reimbursement amount is €867.61. This amount will be transferred to your Revolut account. Please allow a few business days for the payment to be processed.