I am very sorry to hear that your wife is sick. I can certainly help you with your trip cancellation claim. To proceed, I will need you to provide the following documents: * The original trip booking invoice(s). * Proof that you requested the cancellation from the retailer, along with details of any non-refundable fees or charges. * An initial medical certificate for your wife that specifies the date and nature of her sickness. * A written note from her medical practitioner advising against the trip. * Proof that you purchased the booking on your Revolut account. * Details of any other insurance you may have that could cover this loss. While you gather these documents, I'd like to present an alternative. Instead of a full cancellation, you could opt to reschedule your trip. Our policy can cover up to 30% of the rescheduling fees, which might be a beneficial option for you. Would you be interested in exploring rescheduling instead of cancelling?

Thank you for providing these documents. I have reviewed the booking confirmations, cancellation details, and payment records you've sent over. To finalize your claim, I still need the following documents regarding your wife's illness: * An initial medical certificate specifying the date and nature of the sickness. * A written note from her medical practitioner advising against travel. Additionally, could you please provide details of any other insurance policies you might hold that could cover this trip cancellation? Once I have these final documents, I will be able to complete the assessment of your claim.

Thank you for providing the medical certificate. I am very sorry to hear about your wife's situation. Please accept my sincerest sympathies. I can confirm that the document you sent fulfills the requirement for a medical certificate and a doctor's recommendation against travel. I have reviewed all the documents and your claim has been approved. Here is a summary of the approved amount: * **Total non-refundable costs:** €917.61 * **Deductible:** -€50.00 * **Total reimbursement:** €867.61 As a final step, could you please confirm if you have any other insurance policy that may cover this loss? Once you confirm, I will proceed with the payment.

Thank you for confirming. I have now finalized your claim. The approved reimbursement of €867.61 will be processed and transferred to your Revolut account. You should see the funds within 5-7 business days. Please let me know if you have any other questions.