I understand you need to cancel your trip. I can help you with that. To start the process, please provide me with the booking confirmations for your trip, including flights and hotels, and let me know the reason for the cancellation.

Thank you for providing the documents. I have received the following: - Hotel booking for Barceló Bilbao Nervión from 11 July to 13 July 2025, for which you paid €371.68 and were refunded €0. - Hotel booking for abba San Sebastián Hotel from 13 July to 14 July 2025, for which you paid €250.09 and were refunded €0. - Flight booking with Volotea from Malaga (AGP) to Bilbao (BIO) on 11 July 2025, for which you paid €149.04 and were refunded €23.54 in airport taxes. - Flight booking with Vueling from Bilbao (BIO) to Malaga (AGP) on 14 July 2025, for which you paid €170.34 and were refunded €0. - Proof of cancellation for all your bookings. As you have not provided a specific reason for cancellation that is listed in the policy, your claim will be processed under the 'Cancel for any reason' coverage. This means you are entitled to a refund of 70% of your non-refundable expenses. Here is a breakdown of your refund calculation: - Total trip costs: €941.15 (€371.68 + €250.09 + €149.04 + €170.34) - Refunds received from providers: €23.54 - Total non-refundable costs: €917.61 - Insurance coverage (70%): €642.33 Based on the documents provided, you will be refunded a total of €642.33. Before we finalize this cancellation, would you be interested in rescheduling your trip instead? Our insurance can cover up to 30% of the rescheduling costs, which might be a better option for you.

Thank you for providing the doctor's note from Dra. Teresa Pérez Reyes. This provides a valid medical reason for the cancellation, which is a covered circumstance under your policy. Your claim now falls under the 'Trip Cancellation for Listed Reasons' coverage. This means you will be reimbursed for 100% of your non-refundable costs, minus a €50 deductible. Here is the updated breakdown of your refund: - Total trip costs: €941.15 (€371.68 for hotels + €319.38 for flights) - Refunds received from providers: €23.54 - Total non-refundable costs: €917.61 - Insurance coverage (100%): €917.61 - Less deductible: -€50.00 Based on this, you will receive a total refund of €867.61. I will now proceed with the payment.