I'm very sorry to hear about your wife's illness. I hope she has a speedy recovery. I can certainly help you with your cancellation claim. To proceed, please provide the following documents: 1. An initial medical certificate for your wife that specifies the date and nature of her sickness. 2. A written note from her doctor advising against the trip. 3. The original booking invoice and any other travel documents. 4. Proof that you have cancelled the trip with your travel provider, detailing any non-refundable charges. 5. Proof of the original trip purchase on your Revolut account. Once you have gathered these documents, please upload them here. Before we finalize the cancellation, I want to let you know that you have the option to reschedule your trip instead. By choosing to reschedule, the insurance can cover up to 30% of the costs, which might be a beneficial alternative. Would you like to consider rescheduling?

Thank you for providing all the necessary documents, Mark. I have reviewed your claim and I can confirm that it has been approved. Here is a summary of your claim settlement: * **Total Trip Cost:** €941.15 * **Refund from Volotea:** €23.54 * **Total Non-Refundable Amount:** €917.61 * **Deductible:** -€50.00 **Total reimbursement amount: €867.61** This amount will be transferred to your Revolut account within the next 5-7 business days. Please let me know if you have any other questions.