I am sorry to hear that your wife is sick. I can certainly help you with your trip cancellation claim. To proceed, please provide the following documents: 1. Your original trip booking invoice(s) and any travel documents showing the dates and times of travel. 2. Proof of cancellation from your travel provider(s), detailing any non-refundable charges and any refund you have received. 3. A medical certificate for your wife specifying the date and nature of the sickness. 4. A written note from her medical practitioner advising against the trip. Once I have these documents, I will be able to process your claim.

Thank you for providing these documents. Here is a summary of what I have received: - Hotel stay at Barceló Bilbao Nervión for 11-13 July 2025, for which you paid €371.68 and were refunded €0. - Hotel stay at abba San Sebastián Hotel for 13-14 July 2025, for which you paid €250.09 and were refunded €0. - Flight with Volotea from Malaga to Bilbao on 11 July 2025, for which you paid €149.04 and were refunded €23.54. - Flight with Vueling from Bilbao to Malaga on 14 July 2025, for which you paid €170.34 and were refunded €0. To process your claim due to your wife's sickness, I still require the following medical documents: 1. A medical certificate specifying the date and nature of the sickness. 2. A written note from your wife's medical practitioner advising against her trip. Please upload these documents so I can continue with your claim.

Thank you for the medical certificate from Dra. Teresa Pérez Reyes. I have now received all the necessary documents to process your claim. Based on your policy, here is the breakdown of your refund: * Total Trip Cost: €941.15 * Refunds Received: €23.54 * Non-Refundable Costs: €917.61 * Deductible: -€50.00 **Total Refundable Amount: €867.61** Before we proceed with the cancellation, would you like to consider rescheduling your trip instead? By opting to reschedule, the insurance company can cover up to 30% of the rescheduling costs, which might be a beneficial alternative for you.