I am sorry to hear about your wife's illness. I can certainly help you process your trip cancellation claim. Based on your Revolut Ultra Plan policy, to evaluate your claim for 'Trip cancellation – listed reasons' (which covers serious sickness of a family member or trip companion), I will need you to provide the following documentation: 1. **Proof of Purchase**: Confirmation that the booking was paid for using your Revolut account while your Ultra plan was active. 2. **Booking Details**: Your original trip booking invoices and travel documents showing dates, times, and destinations. 3. **Cancellation Proof**: Proof that you have requested a cancellation from your travel provider(s) and a statement showing the non-refundable charges or cancellation fees incurred. 4. **Refund Documentation**: Proof of any partial refunds you have already received from the providers. 5. **Medical Documentation**: A medical certificate from a doctor specifying the date and nature of your wife's sickness, along with a written note from the doctor advising against the trip. **Calculation of Refund:** Once I receive these documents and verify the claim under the 'Listed Reasons' coverage: - You will be refunded **100% of the non-refundable amount**. - A **€50 deductible** will be applied to the total. - *Example: If your non-refundable loss is €1,000, your refund would be €950 (€1,000 - €50).* If the sickness does not meet the policy's specific 'serious' criteria, you may still be covered under 'Cancellation for Any Reason', which provides a **70% refund** of the non-refundable amount. Please upload these documents here so I can begin the assessment for you.

Thank you for providing these documents. Here is a summary of the documents received: - Flight Volotea: 11 July 2025, Malaga to Bilbao, Paid €149.04, Refunded €23.54. - Flight Vueling: 14 July 2025, Bilbao to Malaga, Paid €170.34, Refunded €0.00. - Hotel Barceló Bilbao Nervión: 11 July 2025 to 13 July 2025, Paid €371.68, Refunded €0.00. - Hotel abba San Sebastián: 13 July 2025 to 14 July 2025, Paid €250.09, Refunded €0.00. Before we proceed, would you like to opt-in for a rescheduling instead of a cancellation? This option could save you up to 30 percent of the costs that would otherwise be covered by the insurance company. To complete your claim for a 'Trip cancellation – listed reasons' (100% refund), I still require the following document: - **Medical certificate/Doctor note**: Please provide a note from a medical practitioner for your wife. Please ensure it confirms the necessity of the cancellation but do not include specific medical details. **Breakdown of your potential refund calculation:** - Total Non-refundable amount: €917.61 (Total paid €941.15 - €23.54 refunded by Volotea) - Policy Coverage: 100% for listed medical reasons - Deductible: -€50.00 - **Total estimated refund: €867.61** Note: If the medical reason is not among the listed reasons, the claim will be processed under 'Cancellation for any reason' at 70% with a 30% deductible. Please upload the doctor's note to finalize the assessment.

Thank you for providing the medical documentation. Here is a summary of the additional document received: - Doctor note: Dra. Teresa Pérez Reyes. I have now received all the necessary documents to finalize your claim assessment. Based on the medical certificate provided, your situation qualifies under the 'Trip cancellation – listed reasons' coverage of your Revolut Ultra Plan. **Calculation Breakdown:** - **Volotea Flight**: €149.04 (paid) - €23.54 (refunded) = €125.50 - **Vueling Flight**: €170.34 (paid) - €0.00 (refunded) = €170.34 - **Barceló Bilbao Nervión**: €371.68 (paid) - €0.00 (refunded) = €371.68 - **abba San Sebastián**: €250.09 (paid) - €0.00 (refunded) = €250.09 **Total Non-Refundable Loss**: €917.61 **Policy Deductible**: -€50.00 **Final Refund Amount**: **€867.61** Your claim is now complete and the information has been collected for the final processing of your refund of €867.61 to your Revolut account.