I'm sorry to hear about your wife's illness. I can certainly help you with your trip cancellation claim. To proceed, please provide the following documents: * The original booking invoices for all parts of your trip (flights, hotels, etc.). * Proof that you have requested to cancel the bookings with your travel providers. * Confirmation from the travel providers detailing any non-refundable costs and any refunds issued. * A medical certificate from your wife's doctor stating the nature of the illness and the date it was diagnosed. * A written note from the doctor advising against her travelling.

Thank you for providing the documents. I have received the following: * Hotel booking for Barceló Bilbao Nervión, from 11 July to 13 July 2025, for €371.68, with €0 refunded. * Hotel booking for abba San Sebastián Hotel, from 13 July to 14 July 2025, for €250.09, with €0 refunded. * Flight booking from Malaga to Bilbao on 11 July 2025, for €149.04, with €23.54 refunded. * Flight booking from Bilbao to Malaga on 14 July 2025, for €170.34, with €0 refunded. To proceed with your claim due to your wife's sickness, please provide the medical certificate from her doctor specifying the condition and a written note from the doctor advising against the trip. Based on the documents you've provided, here is the breakdown of your potential refund: * Total non-refundable costs: €917.61 (€371.68 + €250.09 + (€149.04 - €23.54) + €170.34) * Deductible: -€50.00 * Total potential refund: €867.61 Before we finalize the cancellation, would you like to consider rescheduling your trip instead? Our insurance can cover up to 30% of the rescheduling fees, which might be a more beneficial option for you.

Thank you for providing the doctor's note from Dra. Teresa Pérez Reyes. I have now received all the necessary documents to process your claim. Your claim is approved under the "Trip Cancellation for Listed Reasons" coverage. Here is the final calculation of your refund: * **Total non-refundable costs:** * Barceló Bilbao Nervión Hotel: €371.68 * abba San Sebastián Hotel: €250.09 * Volotea Flight (AGP-BIO): €125.50 (€149.04 - €23.54 refund) * Vueling Flight (BIO-AGP): €170.34 * **Total:** €917.61 * **Refund Calculation:** * Total non-refundable costs: €917.61 * Less policy deductible: -€50.00 * **Total Refund:** €867.61 The amount of €867.61 will be transferred to your Revolut account. Please let me know if you have any other questions.