Conversation d82e0cf2-6daf-4819-bdf5-ccbb1b9debc4

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Conversation d82e0cf2-6daf-4819-bdf5-ccbb1b9debc4

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User: chemaly@polarstork.com
Agent:
Gemini-2.5-Pro
Started: Nov 25 08:56
Completed: Nov 25 08:57

👤 User

08:56:11

i want to cancel my trip as my wife got sick

🧠 Supervisor

08:56:3624 sec

I am sorry to hear that your wife is sick. Your policy covers trip cancellation due to the illness of a trip companion. To proceed with your claim, I will need the following documents: * Your original trip booking invoice(s) and travel documents. * Proof that you have requested to cancel the booking with the retailer. * Details of any cancellation charges and proof of any refund you have already received from the retailer. * An initial medical certificate for your wife, specifying the date and nature of the sickness. * A written note from her medical practitioner advising against the trip.

24 seconds