Conversation dc3d31b7-a1dd-45fa-8ac3-f7c49fc77c03

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Conversation dc3d31b7-a1dd-45fa-8ac3-f7c49fc77c03

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User: chemaly@polarstork.com
Agent:
Gemini-2.5-Pro
Started: Nov 26 15:27
Completed: Nov 26 15:29

👤 User

15:27:58

i want to cancel my trip as my wife got sick

🧠 Supervisor

15:28:1415 sec

I am sorry to hear about your wife's sickness. I can certainly help you with your trip cancellation claim. To proceed, I will need you to provide the following documents: * The original booking invoices for your trip (e.g., flights, hotels). * Proof of cancellation from your travel providers, showing any non-refundable amounts and any refunds you have received. * A medical certificate for your wife that specifies the nature of her sickness. * A written note from her doctor advising against the trip.

15 seconds