Hello, I am your insurance claim specialist. I have reviewed the "Everyday Protection Insurance" policy for Revolut's Plus, Premium, Metal, and Ultra account holders, effective April 30, 2025. I am ready to assist you with your claim. According to your policy, you are covered for Purchase Protection, Refund Protection, and Ticket Cancellation. Please let me know which type of claim you would like to file, and I will guide you through the next steps and the required documentation.

I'm sorry to hear that your cheese cutting table was damaged. This situation is covered under the Purchase Protection section of your policy. To proceed with your claim, please provide the following documents: 1. **Proof of purchase:** A document showing that you bought the item on your Revolut account. 2. **Receipt from the retailer.** Could you also tell me if the damage is cosmetic or if it affects the functionality of the table? Once I receive these documents, I will continue processing your claim. Please note that we may require you to return the damaged item at a later stage.

Thank you for providing the documents. I have reviewed them, but I need some clarification before we can proceed. The name on the invoice is Manal Kahi, while the Revolut account is in the name of Christian Chemaly. As per the policy, the coverage applies to items purchased by the account holder. Additionally, I was unable to locate the transaction of €39.91 to Lidl in the bank statement you provided. Could you please clarify these points and provide proof that this specific purchase was made from this Revolut account? Once we clear this up, I can move forward with your claim.

Thank you for providing the correct statement in the name of Manal Kahi. This clarifies the ownership of the account. However, I've reviewed the new statement and I'm unable to find the transaction for the purchase from Lidl. The invoice is dated July 31, 2025, for a total of €39.91. The bank statement you provided does not show this transaction. Could you please review your statement for the period around the end of July and the beginning of August 2025 and highlight the correct transaction for me? I need this to verify that the item was purchased using your Revolut account, as required by the policy, before I can proceed with your claim.

Of course, we can start a new claim for the broken bed. This will be handled under the Purchase Protection benefit of your policy. To proceed, please provide the following documents: 1. The receipt from the retailer for the bed. 2. Proof that you purchased the bed using your Revolut account, such as your bank statement showing the transaction. Once you provide these documents, I will review them and let you know the next steps.

Thank you for providing the invoice from Kasual Home and your Revolut bank statement. I have successfully verified the purchase of the bed and mattress for a total of €1,354.00, which was transacted on January 10, 2025. Your claim for the damaged bed is approved. I am sorry for the inconvenience this has caused. We can proceed in one of two ways: 1. We can reimburse you the full amount of €1,354.00 directly to your Revolut account. 2. Alternatively, we can arrange for a direct replacement of the bed from the retailer for you. Please let me know which option you would prefer.

Great, I will arrange for a replacement bed, the 'Cama abatible vertical Roma blanca', to be delivered and installed for you. I will now contact Kasual Home to coordinate this. You can expect them to reach out to you directly within the next 3-5 business days to schedule a convenient time for the delivery and installation. If you don't hear from them within that timeframe, please let me know.

You're very welcome, Manal. I've initiated the replacement process with Kasual Home. They will be in touch with you soon to arrange the delivery and installation. Please don't hesitate to reach out if you have any other questions. Have a great day!