Hello! I'm your dedicated insurance claim specialist. I'm here to help you with your Trip/Event Cancellation claim under your Revolut Ultra Plan. To get started, please provide the following documents as required by your policy: 1. **Proof of Purchase:** A screenshot or statement showing you purchased the booking/ticket on your Revolut account. 2. **Booking Invoice:** The original invoice(s) and any travel documents showing the dates, times, and total cost. 3. **Cancellation Confirmation:** Proof that you have requested to cancel the booking with the retailer/provider. 4. **Non-Refundable Charges:** A breakdown from the retailer detailing all cancellation charges and non-refundable fees. 5. **Proof of Refund:** If you received any refund, please provide proof of the amount. Please upload these documents, and let me know the reason for the cancellation, so I can process your claim.

Thank you for providing all the necessary documents, Mark. I've reviewed your submission. Your claim is being processed under the "Trip Cancellation for a listed reason" coverage, due to the medical note provided for your trip companion. Here is a summary of your claim: **Claim Breakdown:** * **Vueling Flights (JMQU7K):** €170.34 (Non-refundable) * **Volotea Flights (O75HVS):** €149.04 - €23.54 (Tax refund) = €125.50 (Non-refundable) * **Barceló Bilbao Nervión Hotel:** €371.68 (Non-refundable) * **Abba San Sebastián Hotel:** €250.09 (Non-refundable) * **Total Non-Refundable Costs:** €917.61 * **Policy Deductible:** -€50.00 * **Total Reimbursement:** €867.61 Before we finalize this cancellation and reimbursement, I'd like to present an alternative. You have the option to reschedule your trip instead. If you choose to reschedule, we can cover up to 30% of the rescheduling fees, which might be a more beneficial option for you. Please let me know if you would like to proceed with the cancellation and receive a reimbursement of €867.61, or if you would prefer to explore rescheduling your trip.