Conversation e4bf9983-402a-4f96-a4a8-802adb481004

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Conversation e4bf9983-402a-4f96-a4a8-802adb481004

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User: chemaly@polarstork.com
Agent:
Gemini-2.5-Pro
Started: Sep 11 14:03
Completed: Sep 11 14:07

👤 User

14:03:21

I want to cancel my trip my wife is sick

🧠 Supervisor

14:03:4019 sec

I'm very sorry to hear that your wife is sick. I hope she recovers quickly. Canceling a trip due to the illness of a trip companion is a valid reason for a claim under your policy. To process this for you, I will need the following documents: 1. A medical certificate from her doctor stating the nature of the illness and advising against travel. 2. The original booking invoices and travel documents for the trip. 3. Proof that you purchased the trip using your Revolut account. 4. The confirmation of cancellation from your travel provider, detailing any non-refundable costs and any refund you received. Please provide these documents so I can start your claim file. Before we finalize the cancellation, I want to let you know about another option. Instead of canceling, you could reschedule your trip. If you opt for rescheduling, your insurance can cover up to 30% of the associated costs. Would you be interested in this alternative, or should we proceed with the cancellation claim?

19 seconds

👤 User

14:04:28

hereare the docs

1 seconds