I understand you'd like to cancel your trip. I can certainly help you with that. To start the process, could you please tell me the reason for the cancellation and upload the following documents? * Your original booking confirmation or invoice. * The cancellation confirmation from your travel provider, showing any refund you received. * Proof that you paid for the trip with your Revolut account.

I'm sorry to hear that your wife is unwell. Sickness of a family member is a valid reason for cancellation under your policy. To proceed with your claim, please upload the following documents: * Your original booking confirmation. * The cancellation confirmation from your travel provider, showing any refund you received. * Proof that you paid for the trip with your Revolut account. * A medical certificate for your wife, stating the date and nature of her illness. * A written note from her doctor advising against the trip.

Thank you for providing all the necessary documents. I have received and reviewed them. Here is a summary of the documents received: - Hotel Barceló Bilbao Nervión: Stay from 11 July to 13 July 2025, amount paid €371.68, amount refunded €0. - Hotel abba San Sebastián: Stay from 13 July to 14 July 2025, amount paid €250.09, amount refunded €0. - Volotea Flight: Flight from Malaga to Bilbao on 11 July 2025, amount paid €149.04, amount refunded €23.54. - Vueling Flight: Flight from Bilbao to Malaga on 14 July 2025, amount paid €170.34, amount refunded €0. - Doctor's note: From Dr. Teresa Pérez Reyes. Based on your policy, your claim for trip cancellation due to a family member's sickness is approved. Here is a breakdown of your reimbursement: - Total non-refundable costs: €917.61 (€125.50 for Volotea flight + €170.34 for Vueling flight + €371.68 for Barceló Bilbao Nervión hotel + €250.09 for abba San Sebastián hotel) - Less policy deductible: €50.00 - Total reimbursement: €867.61 You will be refunded a total of €867.61. Before we proceed with the cancellation and refund, I'd like to offer you an alternative. You can opt to reschedule your trip instead. By choosing this option, our insurance can cover up to 30% of the rescheduling costs, which could be a great way to save money and still enjoy your trip at a later date. Would you like to opt-in for rescheduling instead of a full cancellation?