I am very sorry to hear about your wife's illness. I hope she feels better soon. Under your 'Cancel for reasons' policy, you are covered for trip cancellation due to the sickness of a close family member. I can certainly help you with this claim. To proceed, please provide the following documents: * The original booking invoices for your trip (e.g., flights, hotels). * The cancellation confirmations from your travel providers, showing the non-refundable costs and any refunds you have received. * A medical certificate from your wife's doctor advising against the trip.

Thank you for providing these documents. I have received and reviewed them. Here is a summary of the documents received: - Vueling flight confirmation for 14 July 2025 from Bilbao (BIO) to Malaga (AGP), for a total of €170.34, with €0 refunded. - Volotea flight confirmation for 11 July 2025 from Malaga (AGP) to Bilbao (BIO), for a total of €149.04, with €23.54 refunded for airport taxes. - Barceló Bilbao Nervión hotel confirmation for 11 July to 13 July 2025, for a total of €371.68, with €0 refunded. - Abba San Sebastián Hotel confirmation for 13 July to 14 July 2025, for a total of €250.09, with €0 refunded. - Proof of payment for all bookings. To complete your claim, I just need the medical certificate from your wife's doctor advising against the trip. Once I receive that, I will be able to process your reimbursement.

Thank you for the medical certificate from Dr. Teresa Perez Reyes. I now have all the necessary documents to process your claim. Based on the information provided, your claim is approved under the 'Trip Cancellation for listed reasons' coverage. Here is a breakdown of your reimbursement for a full cancellation: * Total non-refundable costs: €917.61 (Flights: €125.50 + €170.34; Hotels: €371.68 + €250.09) * Coverage (100%): €917.61 * Deductible: -€50.00 * **Total Refund:** €867.61 Before we proceed with the cancellation, I'd like to offer you an alternative. You can opt to reschedule your trip instead. If you choose this option, we can cover up to 30% of the rescheduling fees, which might be a better value for you. Please let me know if you would prefer to proceed with the cancellation and receive the €867.61 refund, or if you would like to explore the rescheduling option.