Thank you for providing your documents. I have received them and will begin processing your claim. Here is a summary of the documents I've received: - Hotel stay at Barceló Bilbao Nervión from July 11 to July 13, 2025, for €371.68, with €0 refunded. - Hotel stay at Abba San Sebastian Hotel from July 13 to July 14, 2025, for €250.09, with €0 refunded. - Flight from Malaga to Bilbao on July 11, 2025, for €149.04, with €23.54 refunded. - Flight from Bilbao to Malaga on July 14, 2025, for €170.34, with €0 refunded. As you have not provided a specific reason for cancellation covered under the 'Trip Cancellation for listed reasons' section of your policy, your claim will be processed under the 'Trip/Event Cancellation for any reason' coverage. This means you will be reimbursed for 70% of your non-refundable costs. Here is a breakdown of your refund calculation: - Non-refundable flight costs: (€149.04 - €23.54) + €170.34 = €295.84 - Non-refundable hotel costs: €371.68 + €250.09 = €621.77 - Total non-refundable costs: €295.84 + €621.77 = €917.61 - Total refund (70% of total): €917.61 * 0.70 = €642.33 Your total refund will be €642.33. Before we finalize the cancellation and refund, would you like to consider rescheduling your trip instead? Our partners offer a rescheduling option where we can cover up to 30% of the cost, which might be a beneficial alternative for you. Please let me know how you would like to proceed.

Hello! I am your insurance claim specialist. To begin processing your claim, please provide all relevant documents for your trip, such as booking confirmations for flights and hotels, proof of payment, and any communication with the travel providers regarding cancellations and refunds.