I'm sorry to hear that your wife is unwell. I hope she recovers quickly. I can certainly help you with the cancellation process. Sickness of a spouse is a covered reason under your policy. To process your claim, please provide me with the following documents: 1. Your original trip booking invoice and any other travel documents. 2. Proof that you purchased the trip with your Revolut account. 3. The cancellation confirmation from your travel provider(s), showing the non-refundable costs. 4. An initial medical certificate for your wife stating the nature of her sickness and when it was diagnosed. 5. A written note from her medical practitioner advising against the trip. Please note that for the sickness of a family member, the policy requires the doctor to state that the condition is life-threatening or requires hospitalization.

Thank you for providing these documents. I have received the booking confirmations, cancellation details, and proof of payment for your flights and hotels. I've reviewed the medical certificate. According to the policy, for the sickness of a family member to be a covered reason, a medical practitioner must state that their life is threatened or that hospitalization is required. The current note advises against travel but doesn't include this specific information. Could you please provide an updated document from the medical practitioner that clarifies if the condition was life-threatening or required hospitalization? Once we have the updated medical note, we can finalize your claim. Based on the documents you've sent, the total non-refundable amount is €917.61, and after the €50 deductible, the potential reimbursement would be €867.61. While we await the document, would you be interested in rescheduling your trip instead of canceling? We can work with the travel providers, and the insurance may cover up to 30% of the costs, which could be a beneficial alternative. Please let me know if you'd like to explore this option.

Of course. Here is a detailed breakdown of how I calculated your potential reimbursement: **Non-Refundable Costs:** 1. **Vueling Flight (JMQU7K):** * Original Cost: €170.34 * Refund Received: €0.00 * Non-Refundable Amount: **€170.34** 2. **Volotea Flight (O75HVS):** * Original Cost: €149.04 * Refund Received (Airport Taxes): €23.54 * Non-Refundable Amount: €149.04 - €23.54 = **€125.50** 3. **Barceló Bilbao Nervión Hotel:** * Original Cost: €371.68 * Refund Received: €0.00 * Non-Refundable Amount: **€371.68** 4. **Abba San Sebastián Hotel:** * Original Cost: €250.09 * Refund Received: €0.00 * Non-Refundable Amount: **€250.09** **Reimbursement Calculation:** * **Total Non-Refundable Costs:** €170.34 + €125.50 + €371.68 + €250.09 = **€917.61** * **Policy Deductible:** - €50.00 * **Total Potential Reimbursement:** **€867.61** This amount is contingent on receiving the updated medical document that meets the policy requirements. Please let me know if you have any other questions.

You're welcome. Please remember to provide the updated medical note from your wife's doctor when you can. Once I receive that, I will be able to finalize your claim for the €867.61 reimbursement. The offer to help with rescheduling also remains open if you reconsider. Let me know if you need anything else.

Thank you for providing the updated medical certificate. This document confirms that your wife requires hospitalization, which satisfies the policy requirements for a 'Trip Cancellation for Listed Reasons' claim. Therefore, I am pleased to inform you that your claim has been approved. We will now process the reimbursement of €867.61. The payment will be made via wire transfer to your Revolut account, as per the policy terms. You should see the funds in your account shortly. Thank you for your cooperation, and I wish your wife a swift and full recovery.