I'm very sorry to hear about your wife's illness. I hope she feels better soon. I can certainly help you with this claim. Based on your Revolut Ultra Plan, you are covered for trip cancellations due to the sickness of a close family member. Before we proceed with a full cancellation, I want to let you know about an alternative. You have the option to reschedule your trip, and we can cover up to 30% of the associated costs. This could be a great way to save money and still take your trip later. Would you be interested in exploring this rescheduling option? To get started, could you please provide me with your full name and confirm that you booked the trip while you were a Revolut Ultra plan holder?

I understand. We will proceed with the cancellation claim. To process your claim for 'Trip Cancellation for a Listed Reason' due to your wife's sickness, I will need you to provide the following documents: 1. **A medical certificate for your wife**: This should specify the nature and date of her illness and include the doctor's official recommendation to cancel the trip. 2. **Original booking invoices**: Please provide the confirmation invoices for all parts of the trip you wish to claim (e.g., flights, hotels, car rentals). 3. **Proof of payment**: This should show that the bookings were paid for using your Revolut account. 4. **Cancellation confirmation from suppliers**: A document from your travel provider(s) detailing the cancellation, the non-refundable charges, and any refund you have or will receive. Additionally, can you please confirm: * Have you already notified your travel providers (airline, hotel, etc.) about the cancellation? It's important to do this as soon as possible. * Do you have any other travel insurance that might cover this cancellation? You can gather these documents and send them to me here when you are ready. I am here to help you through the process.

Thank you for providing these documents, Mark. I've reviewed them, and they are exactly what I need for the booking and cancellation confirmations. The final piece of information required to process your claim is the medical certificate for your wife. Please ensure it specifies the date and nature of her illness and includes a clear recommendation from the medical practitioner advising against the trip. Once you upload that, I will have everything needed to finalize your claim.

Thank you for providing the medical certificate. I have now received all the necessary documentation to process your claim. I am pleased to inform you that your claim has been approved. Here is a summary of the reimbursement: * **Volotea Flight:** €125.50 (after €23.54 tax refund) * **Vueling Flight:** €170.34 * **Barceló Bilbao Nervión Hotel:** €371.68 * **Abba San Sebastián Hotel:** €250.09 * **Total Non-Refundable Costs:** €917.61 * **Policy Deductible:** -€50.00 **Total Reimbursement Amount: €867.61** This amount will be transferred to your Revolut account within the next 5-7 business days. I hope your wife has a swift recovery.