I have received a doctor's note from Dra. Teresa Pérez Reyes, dated 11 July 2025, stating that you are not in a condition to travel after medical treatment. To proceed with your claim, please provide the following documents: - The completed claim form. - Proof that you purchased the booking/ticket on your Revolut account while being on an Ultra Plan (or under the specific conditions related to upgrading or being on a Metal plan). - The original receipt(s) from the retailer for your trip booking/ticket(s). - Your original trip booking invoice(s) and travel documents showing the dates and times of travel. - Original bills or invoices you are asked to pay related to the trip. - Proof that you requested the booking/ticket cancellation to the retailer, along with the details of all cancellation charges incurred and any non-refundable fees by the retailer. - Details of any other insurance you may have that may cover the same loss. - Proof of any refund you have already received from the retailer.

I have received a doctor's note from Dra. Teresa Pérez Reyes, dated 11 July 2025, stating that you are not in a condition to travel after medical treatment. I still need the following documents to process your claim: - The completed claim form. - Proof that you purchased the booking/ticket on your Revolut account while being on an Ultra Plan (or under the specific conditions related to upgrading or being on a Metal plan). - The original receipt(s) from the retailer for your trip booking/ticket(s). - Your original trip booking invoice(s) and travel documents showing the dates and times of travel. - Original bills or invoices you are asked to pay related to the trip. - Proof that you requested the booking/ticket cancellation to the retailer, along with the details of all cancellation charges incurred and any non-refundable fees by the retailer. - Details of any other insurance you may have that may cover the same loss. - Proof of any refund you have already received from the retailer.

Thank you for providing the documents. I have reviewed them and can confirm the receipt of the following: - A doctor's note from Dra. Teresa Pérez Reyes, dated 11 July 2025, confirming Leny Chemaly is not in a condition to travel after medical treatment. - Four Revolut EUR Statements, generated 19 August 2025, showing payments of: - €371.68 for the Barceló Bilbao Nervión hotel on 4 June 2025. - €149.04 for a Volotea flight on 4 June 2025. - €250.09 for the Abba San Sebastian hotel on 16 June 2025. - €170.34 for a Vueling flight on 4 June 2025. These statements serve as proof that you purchased the bookings on your Revolut account while being on an Ultra Plan. - A Barceló Bilbao Nervión hotel booking confirmation for a stay from 11 July 2025 to 13 July 2025, for €371.68. - A Barceló Bilbao Nervión hotel cancellation confirmation dated 9 July 2025, indicating €0 refunded for the stay from 11 July 2025 to 13 July 2025. - A Volotea flight booking confirmation for a flight from Malaga to Bilbao on 11 July 2025, for Mark and Leny Chemaly, paid €149.04. - A Volotea flight cancellation response dated 10 July 2025, confirming a refund of €23.54 for airport taxes for the flight from Malaga to Bilbao on 11 July 2025. - An Abba San Sebastián hotel booking confirmation for a stay from 13 July 2025 to 14 July 2025, for €250.09. - An Abba San Sebastián hotel cancellation confirmation dated 9 July 2025, stating the booking was a non-refundable rate with €0 refunded for the stay from 13 July 2025 to 14 July 2025. - A Vueling flight booking confirmation for a flight from Bilbao to Malaga on 14 July 2025, for Mark Chemaly + infant and Leny Chemaly, paid €170.34. - A Vueling certificate dated 22 July 2025, confirming Leny Chemaly did not travel on flight VY2613 from Bilbao to Malaga on 14 July 2025. To fully process your claim, I still require the following documents: - The completed claim form. - Details of any other insurance you may have that could cover the same loss. Please also confirm if you received any refund for the Vueling flight, especially for airport taxes or fees, as the provided certificate only confirms non-travel.