System Logs
View and monitor system logs and application output
[GIN-debug] GET /conversation-history --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func26 (2 handlers)
[GIN-debug] GET /conversation-history/:id --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func27 (2 handlers)
[GIN-debug] GET /conversation-history/:id/:agentname --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func28 (2 handlers)
[GIN-debug] GET /schedules --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func29 (2 handlers)
[GIN-debug] POST /schedules/sync-customers --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func30 (2 handlers)
[GIN-debug] POST /schedules/sync-contracts --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func31 (2 handlers)
[GIN-debug] POST /login --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func32 (2 handlers)
[GIN-debug] GET /general-info --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func33 (2 handlers)
[GIN-debug] POST /chat.:t/*act --> github.com/polarstork/pilot/pkg/interface/api.(*apiServer).Start.func1 (2 handlers)
[GIN-debug] GET /health --> github.com/polarstork/pilot/pkg/interface/api.(*apiServer).RegisterHealthCheck.func1 (2 handlers)
[GIN-debug] POST /api/auth --> github.com/polarstork/pilot/pkg/interface/api.(*apiServer).RegisterAuth.func1 (2 handlers)
[GIN-debug] GET /api/ws/voice --> github.com/polarstork/pilot/pkg/interface/api.(*apiServer).handleVoiceChatWebSocket-fm (2 handlers)
[GIN-debug] GET /api/ws/turnbase --> github.com/polarstork/pilot/pkg/interface/api.(*apiServer).handleTurnBaseChatSocket-fm (2 handlers)
[GIN-debug] POST /api/conversation/new --> github.com/polarstork/pilot/pkg/interface/api.(*apiServer).handleNewConversation-fm (3 handlers)
[GIN-debug] [WARNING] You trusted all proxies, this is NOT safe. We recommend you to set a value.
Please check https://pkg.go.dev/github.com/gin-gonic/gin#readme-don-t-trust-all-proxies for details.
[GIN-debug] Listening and serving HTTP on :80
2026/04/21 12:12:39 Starting GRPC server on port : 50051
[GIN-debug] redirecting request 301: /static/ --> /static/
[GIN-debug] redirecting request 301: /logs --> /logs
2026/04/21 21:28:58 WebSocket connection request received
2026/04/21 21:28:58 Created new conversation with ID: 5lsVv87Ynf
2026/04/21 21:28:58 User email: chemaly@polarstork.com
2026/04/21 21:28:58 Using adapter for model gemini-3.1-pro: &{client:0x40005d0000 tools:[] audioResampler:0x40004d2640}
2026/04/21 21:28:59 CLOSING CONVERSATION 5lsVv87Ynf
2026/04/21 21:28:59 Recovered from panic while closing channel: close of closed channel
2026/04/21 21:28:59 Outbound message: <nil>
2026/04/21 21:28:59 Outbound message: <nil>
2026/04/21 21:28:59 Error sending message: websocket: close sent
2026/04/21 21:28:59 Context done, stopping ping
2026/04/21 21:28:59 CLEANED UP CONVERSATION 5lsVv87Ynf
2026/04/21 21:29:01 WebSocket connection request received
2026/04/21 21:29:01 Created new conversation with ID: thBdvRuJ7c
2026/04/21 21:29:01 Using adapter for model gemini-3.1-pro: &{client:0x40005d0000 tools:[] audioResampler:0x40004d2640}
2026/04/21 21:29:01 User email: chemaly@polarstork.com
2026/04/21 21:29:01 CLOSING CONVERSATION thBdvRuJ7c
2026/04/21 21:29:02 Outbound message: <nil>
2026/04/21 21:29:02 Chat error: <nil>
2026/04/21 21:29:02 Recovered from panic while closing channel: close of closed channel
2026/04/21 21:29:02 CLEANED UP CONVERSATION thBdvRuJ7c
2026/04/21 21:29:02 Context done, stopping ping
2026/04/22 10:11:49 Received signal: terminated. Shutting down...
2026/04/22 10:11:49 Application shut down gracefully
2026/04/22 10:11:58 Agent already exists: Supervisor
[GIN-debug] [WARNING] Running in "debug" mode. Switch to "release" mode in production.
- using env: export GIN_MODE=release
- using code: gin.SetMode(gin.ReleaseMode)
[GIN-debug] GET /htmx-ws --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).HandleHtmxWs.func1 (2 handlers)
[GIN-debug] GET /static/*filepath --> github.com/polarstork/pilot/pkg/interface/web.setupStaticFiles.func1 (2 handlers)
[GIN-debug] GET / --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func1 (2 handlers)
[GIN-debug] GET /agents --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func2 (2 handlers)
[GIN-debug] GET /claims --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func3 (2 handlers)
[GIN-debug] GET /claims/:id --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func4 (2 handlers)
[GIN-debug] POST /claims/:id/approve --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func5 (2 handlers)
[GIN-debug] POST /claims/:id/reject --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func6 (2 handlers)
[GIN-debug] GET /claims/:id/attachments/:filename --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func7 (2 handlers)
[GIN-debug] GET /history/step/:id/attachments/:filename --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func8 (2 handlers)
[GIN-debug] POST /claims/:id/request-info --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func9 (2 handlers)
[GIN-debug] GET /agents/:id --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func10 (2 handlers)
[GIN-debug] GET /chat --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func11 (2 handlers)
[GIN-debug] POST /chat/files/upload --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.FileUploadHandler.func34 (2 handlers)
[GIN-debug] GET /tools/:tool --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func12 (2 handlers)
[GIN-debug] GET /usage/cpu --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func13 (2 handlers)
[GIN-debug] POST /agents/:id/prompt --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func14 (2 handlers)
[GIN-debug] POST /agents/:id/prompt/submit --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func15 (2 handlers)
[GIN-debug] POST /agents/:id/remove-capability --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func16 (2 handlers)
[GIN-debug] POST /agents/:id/add-capability --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func17 (2 handlers)
[GIN-debug] POST /agents/:id/model --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func18 (2 handlers)
[GIN-debug] POST /agents/:id/live-model --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func19 (2 handlers)
[GIN-debug] POST /agents/:id/live-model-voice --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func20 (2 handlers)
[GIN-debug] GET /logs --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func21 (2 handlers)
[GIN-debug] GET /logs/content --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func22 (2 handlers)
[GIN-debug] GET /conversations --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func23 (2 handlers)
[GIN-debug] GET /conversations/:id --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func24 (2 handlers)
[GIN-debug] GET /conversations/:id/chat --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func25 (2 handlers)
[GIN-debug] GET /conversation-history --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func26 (2 handlers)
[GIN-debug] GET /conversation-history/:id --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func27 (2 handlers)
[GIN-debug] GET /conversation-history/:id/:agentname --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func28 (2 handlers)
[GIN-debug] GET /schedules --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func29 (2 handlers)
[GIN-debug] POST /schedules/sync-customers --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func30 (2 handlers)
[GIN-debug] POST /schedules/sync-contracts --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func31 (2 handlers)
[GIN-debug] POST /login --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func32 (2 handlers)
[GIN-debug] GET /general-info --> github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func33 (2 handlers)
[GIN-debug] POST /chat.:t/*act --> github.com/polarstork/pilot/pkg/interface/api.(*apiServer).Start.func1 (2 handlers)
[GIN-debug] GET /health --> github.com/polarstork/pilot/pkg/interface/api.(*apiServer).RegisterHealthCheck.func1 (2 handlers)
[GIN-debug] POST /api/auth --> github.com/polarstork/pilot/pkg/interface/api.(*apiServer).RegisterAuth.func1 (2 handlers)
[GIN-debug] GET /api/ws/voice --> github.com/polarstork/pilot/pkg/interface/api.(*apiServer).handleVoiceChatWebSocket-fm (2 handlers)
[GIN-debug] GET /api/ws/turnbase --> github.com/polarstork/pilot/pkg/interface/api.(*apiServer).handleTurnBaseChatSocket-fm (2 handlers)
[GIN-debug] POST /api/conversation/new --> github.com/polarstork/pilot/pkg/interface/api.(*apiServer).handleNewConversation-fm (3 handlers)
[GIN-debug] [WARNING] You trusted all proxies, this is NOT safe. We recommend you to set a value.
Please check https://pkg.go.dev/github.com/gin-gonic/gin#readme-don-t-trust-all-proxies for details.
[GIN-debug] Listening and serving HTTP on :80
2026/04/22 10:11:58 Starting GRPC server on port : 50051
2026/04/22 11:16:30 WebSocket connection request received
2026/04/22 11:16:30 Created new conversation with ID: hUZ7nIgQB1
2026/04/22 11:16:30 User email: chemaly@polarstork.com
2026/04/22 11:16:30 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 11:16:46 Received WebSocket message: {"message":"i want to cancel my trip as my wife got sick. ","HEADERS":{"HX-Request":"true","HX-Trigger":"form","HX-Trigger-Name":null,"HX-Target":"form","HX-Current-URL":"https://pilot-dev.storkparties.com/chat"}}
2026/04/22 11:16:46 Files: 0
2026/04/22 11:16:46 FLOW [hUZ7nIgQB1]: 👤 Message: i want to cancel my trip as my wife got sick.
2026/04/22 11:16:46 Message files: 0
2026/04/22 11:16:46 Received message from user: i want to cancel my trip as my wife got sick.
2026/04/22 11:16:46 Formatted history: &{ID: Content:i want to cancel my trip as my wife got sick. Timestamp:2026-04-22 11:16:46.563337576 +0000 UTC m=+3888.404156280 Role:user Model: ToolResult:<nil> Files:[]}
2026/04/22 11:16:52 error generating content: Error 503, Message: This model is currently experiencing high demand. Spikes in demand are usually temporary. Please try again later., Status: UNAVAILABLE, Details: []
2026/04/22 11:16:52 error generating content: error generating content: Error 503, Message: This model is currently experiencing high demand. Spikes in demand are usually temporary. Please try again later., Status: UNAVAILABLE, Details: []
2026/04/22 11:16:52 Outbound message: &{ Apologies, there was an error processing your request:
error generating content: Error 503, Message: This model is currently experiencing high demand. Spikes in demand are usually temporary. Please try again later., Status: UNAVAILABLE, Details: []. Please try again. 2026-04-22 11:16:52.390735729 +0000 UTC m=+3894.231554441 agent gemini-3.1-pro <nil> []}
2026/04/22 11:18:10 Received WebSocket message: {"message":"hello","HEADERS":{"HX-Request":"true","HX-Trigger":"form","HX-Trigger-Name":null,"HX-Target":"form","HX-Current-URL":"https://pilot-dev.storkparties.com/chat"}}
2026/04/22 11:18:10 Files: 0
2026/04/22 11:18:10 FLOW [hUZ7nIgQB1]: 👤 Message: hello
2026/04/22 11:18:10 Message files: 0
2026/04/22 11:18:10 Received message from user: hello
2026/04/22 11:18:10 Formatted history: &{ID: Content:i want to cancel my trip as my wife got sick. Timestamp:2026-04-22 11:16:46.563337576 +0000 UTC m=+3888.404156280 Role:user Model: ToolResult:<nil> Files:[]}
2026/04/22 11:18:10 Formatted history: &{ID: Content:hello Timestamp:2026-04-22 11:18:10.747511724 +0000 UTC m=+3972.588330436 Role:user Model: ToolResult:<nil> Files:[]}
2026/04/22 11:18:25 {
"type": "user_message",
"message": "I am sorry to hear about your wife's illness. I can certainly help you process your trip cancellation claim. \n\nBased on your Revolut Ultra Plan policy, to evaluate your claim for 'Trip cancellation – listed reasons' (which covers serious sickness of a family member or trip companion), I will need you to provide the following documentation:\n\n1. **Proof of Purchase**: Confirmation that the booking was paid for using your Revolut account while your Ultra plan was active.\n2. **Booking Details**: Your original trip booking invoices and travel documents showing dates, times, and destinations.\n3. **Cancellation Proof**: Proof that you have requested a cancellation from your travel provider(s) and a statement showing the non-refundable charges or cancellation fees incurred.\n4. **Refund Documentation**: Proof of any partial refunds you have already received from the providers.\n5. **Medical Documentation**: A medical certificate from a doctor specifying the date and nature of your wife's sickness, along with a written note from the doctor advising against the trip.\n\n**Calculation of Refund:**\nOnce I receive these documents and verify the claim under the 'Listed Reasons' coverage:\n- You will be refunded **100% of the non-refundable amount**.\n- A **€50 deductible** will be applied to the total.\n- *Example: If your non-refundable loss is €1,000, your refund would be €950 (€1,000 - €50).* \n\nIf the sickness does not meet the policy's specific 'serious' criteria, you may still be covered under 'Cancellation for Any Reason', which provides a **70% refund** of the non-refundable amount.\n\nPlease upload these documents here so I can begin the assessment for you."
}
2026/04/22 11:18:25 FLOW [hUZ7nIgQB1]: 🧠 Message: I am sorry to hear about your wife's illness. I...
Message ID: , Role: user, Content: i want to cancel my trip as my wife got sick.
Message ID: , Role: user, Content: hello
Message ID: , Role: agent, Content: {
"type": "user_message",
"message": "I am sorry to hear about your wife's illness. I can certainly help you process your trip cancellation claim. \n\nBased on your Revolut Ultra Plan policy, to evaluate your claim for 'Trip cancellation – listed reasons' (which covers serious sickness of a family member or trip companion), I will need you to provide the following documentation:\n\n1. **Proof of Purchase**: Confirmation that the booking was paid for using your Revolut account while your Ultra plan was active.\n2. **Booking Details**: Your original trip booking invoices and travel documents showing dates, times, and destinations.\n3. **Cancellation Proof**: Proof that you have requested a cancellation from your travel provider(s) and a statement showing the non-refundable charges or cancellation fees incurred.\n4. **Refund Documentation**: Proof of any partial refunds you have already received from the providers.\n5. **Medical Documentation**: A medical certificate from a doctor specifying the date and nature of your wife's sickness, along with a written note from the doctor advising against the trip.\n\n**Calculation of Refund:**\nOnce I receive these documents and verify the claim under the 'Listed Reasons' coverage:\n- You will be refunded **100% of the non-refundable amount**.\n- A **€50 deductible** will be applied to the total.\n- *Example: If your non-refundable loss is €1,000, your refund would be €950 (€1,000 - €50).* \n\nIf the sickness does not meet the policy's specific 'serious' criteria, you may still be covered under 'Cancellation for Any Reason', which provides a **70% refund** of the non-refundable amount.\n\nPlease upload these documents here so I can begin the assessment for you."
}
2026/04/22 11:18:25 Thoughts: **Analyzing the Insurance Claim: A Step-by-Step Approach**
Okay, here's the situation. My wife is sick, and the user needs help canceling their trip and filing an insurance claim. I need to put on my insurance specialist hat and help the user navigate this process. First things first, let's break down the policy to understand the coverage and required steps.
The policy is the "Ultra Plan" for Trip/Event Cancellation Insurance. I see two relevant coverages: "Trip cancellation – listed reasons" (CFC) which offers 100% reimbursement, less a €50 deductible, and "Trip/Event cancellation - any reasons" (CFAR) which offers 70% reimbursement. The key here is the "listed reasons" – that’s what I'll need to focus on. Under CFC, sickness of a family member, specifically a spouse (which the user's wife definitely is!), is covered if it involves a medical practitioner considering her life threatened or requiring hospitalization. The definition of a "trip companion" is also relevant here. The user is traveling with their wife so this situation will likely trigger CFC.
Now, let's analyze the user's specific situation: The reason for cancellation is the user's wife's sickness. I need to determine if this falls under the "listed reasons" for CFC or if it's considered "any reason" under CFAR. If her illness is deemed serious enough, we are looking at 100% reimbursement, less €50. If not, then it will trigger CFAR, which is 70% reimbursement.
The key to the claim is the documentation. Here's what I need:
1. **Proof of purchase** via the Revolut Ultra account.
2. **Original booking invoices and travel documents** showing dates and times.
3. **Proof of cancellation** request to the retailer, along with their confirmation of non-refundable amounts and fees.
4. **Proof of any refunds** received from the retailer.
5. **A medical certificate** from the doctor treating the user's wife, specifying the date and nature of her sickness. And a note from the medical practitioner advising against the trip.
Once I have all these documents, I will summarize them and calculate the refund. The reimbursement will be either 100% (minus the €50 deductible) of the non-refundable costs or 70% of the non-refundable costs, depending on whether the situation qualifies under the "listed reasons". The prompt specifically requires the following actions so I will follow those instructions precisely.
For now, I have received no documents. Once I do, I will process and summarize them. I'll need to remember to ask the user if they'd prefer to reschedule the trip *after* I've received *all* the documentation. Since I don't have any amounts to work with yet, I can't provide a precise calculation, but I will provide a breakdown of how the refund will be calculated. I won't prompt the user to fill any forms.
So, in short, I'm waiting for the user to provide all the necessary documents, which is the key information to process and calculate a refund. I'll stay focused and proactive throughout this claim.
2026/04/22 11:18:25 Outbound message: &{ I am sorry to hear about your wife's illness. I can certainly help you process your trip cancellation claim.
Based on your Revolut Ultra Plan policy, to evaluate your claim for 'Trip cancellation – listed reasons' (which covers serious sickness of a family member or trip companion), I will need you to provide the following documentation:
1. **Proof of Purchase**: Confirmation that the booking was paid for using your Revolut account while your Ultra plan was active.
2. **Booking Details**: Your original trip booking invoices and travel documents showing dates, times, and destinations.
3. **Cancellation Proof**: Proof that you have requested a cancellation from your travel provider(s) and a statement showing the non-refundable charges or cancellation fees incurred.
4. **Refund Documentation**: Proof of any partial refunds you have already received from the providers.
5. **Medical Documentation**: A medical certificate from a doctor specifying the date and nature of your wife's sickness, along with a written note from the doctor advising against the trip.
**Calculation of Refund:**
Once I receive these documents and verify the claim under the 'Listed Reasons' coverage:
- You will be refunded **100% of the non-refundable amount**.
- A **€50 deductible** will be applied to the total.
- *Example: If your non-refundable loss is €1,000, your refund would be €950 (€1,000 - €50).*
If the sickness does not meet the policy's specific 'serious' criteria, you may still be covered under 'Cancellation for Any Reason', which provides a **70% refund** of the non-refundable amount.
Please upload these documents here so I can begin the assessment for you. 2026-04-22 11:18:25.692053204 +0000 UTC m=+3987.532871916 agent gemini-3.1-pro <nil> []}
2026/04/22 11:18:25 👤 Message: i want to cancel my trip as my wife got sick. → 👤 Message: hello (99.13s) → 🧠 Message: I am sorry to hear about your wife's illness. I... (14.95s)
2026/04/22 11:20:45 Received WebSocket message: {"message":"here you go","fileIds":["b839dd70-9f68-4eec-a867-aa28a873951f.pdf","2861590f-0bb3-406b-9845-1ce97cb984d8.pdf","4c61f7d4-e201-464c-b71f-aa3d5c78d968.pdf","93ed8e6f-910f-46a8-83d1-75b3e0f2b01f.pdf","7a4b81d0-c338-410b-92bd-62aa44f6b6a3.pdf","c680a7a4-d44c-43ed-ba3b-7f611dfde6d5.pdf","20a7632f-b26c-4677-92f2-452c51b412eb.pdf","33728558-5525-4fbe-b0b5-e80b30ca55df.pdf","80e21890-fd31-4048-aa88-e1bbe53b44aa.pdf","03d5fca7-f671-403e-a17b-313dc69120fa.pdf","12201f47-ff89-4178-a58f-9e70af3e2371.pdf","55d724f0-91f7-49fd-acea-e61de7517b03.pdf","cd05c812-e2c8-45ea-a725-ff94224cbb60.pdf","4ede9b32-13ae-4a75-912f-dda8ac2f4f90.pdf"],"HEADERS":{"HX-Request":"true","HX-Trigger":"form","HX-Trigger-Name":null,"HX-Target":"form","HX-Current-URL":"https://pilot-dev.storkparties.com/chat"}}
2026/04/22 11:20:45 Files: 14
2026/04/22 11:20:45 Original file name: transaction-statement_68402f7d-bc9b-a429-9b14-729da11f845f_en_5745f4.pdf
2026/04/22 11:20:45 Original file name: transaction-statement_684fc0a8-0669-abef-916d-8ed4f961da36_en_9f7fb2.pdf
2026/04/22 11:20:45 Original file name: transaction-statement_68403256-d35c-a931-9f3f-a856f5621448_en_1f4830.pdf
2026/04/22 11:20:45 Original file name: transaction-statement_68402d61-f898-a74d-b63f-a91a9b22bc59_en_7f18b1.pdf
2026/04/22 11:20:45 Original file name: Gmail - abba San Sebastián Hotel - BC_318EQC533BXX1 booking confirmation.pdf
2026/04/22 11:20:45 Original file name: Gmail - Your booking confirmation JMQU7K - BIO-AGP 14 July.pdf
2026/04/22 11:20:45 Original file name: Gmail - Volotea • Your booking confirmation_ AGP-BIO • 11 July 2025 • O75HVS.pdf
2026/04/22 11:20:45 Original file name: Gmail - Barceló Bilbao Nervión booking confirmation 🏖️.pdf
2026/04/22 11:20:45 Original file name: Gmail - Barceló Bilbao Nervión cancellation ❌.pdf
2026/04/22 11:20:45 Original file name: Gmail - [Volotea] Réponse à votre demande Re_ Cacncellation.pdf
2026/04/22 11:20:45 Original file name: Gmail - RE_ abba San Sebastián Hotel - BC_318EQC533BXX cancellation 2.pdf
2026/04/22 11:20:45 Original file name: Gmail - abba San Sebastián Hotel - BC_318EQC533BXX cancellation.pdf
2026/04/22 11:20:45 Original file name: Gmail - Certificate to prove a passenger didn't fly2.pdf
2026/04/22 11:20:45 Original file name: Gmail - Certificate to prove a passenger didn't fly.pdf
2026/04/22 11:20:45 FLOW [hUZ7nIgQB1]: 👤 Message: here you go
2026/04/22 11:20:45 Message files: 14
2026/04/22 11:20:45 Received message from user: here you go
2026/04/22 11:20:46 Uploaded file: 20a7632f-b26c-4677-92f2-452c51b412eb.pdf URI: https://generativelanguage.googleapis.com/v1beta/files/yp7i858a9kcw
2026/04/22 11:20:46 Uploaded file: 4c61f7d4-e201-464c-b71f-aa3d5c78d968.pdf URI: https://generativelanguage.googleapis.com/v1beta/files/sn7rcczsdnix
2026/04/22 11:20:46 Uploaded file: 80e21890-fd31-4048-aa88-e1bbe53b44aa.pdf URI: https://generativelanguage.googleapis.com/v1beta/files/pw1a95grsi6h
2026/04/22 11:20:46 Uploaded file: b839dd70-9f68-4eec-a867-aa28a873951f.pdf URI: https://generativelanguage.googleapis.com/v1beta/files/i02w46nfojmp
2026/04/22 11:20:46 Uploaded file: 12201f47-ff89-4178-a58f-9e70af3e2371.pdf URI: https://generativelanguage.googleapis.com/v1beta/files/2jeb0zh7wg6q
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2026/04/22 11:20:47 Formatted history: &{ID: Content:i want to cancel my trip as my wife got sick. Timestamp:2026-04-22 11:16:46.563337576 +0000 UTC m=+3888.404156280 Role:user Model: ToolResult:<nil> Files:[]}
2026/04/22 11:20:47 Formatted history: &{ID: Content:hello Timestamp:2026-04-22 11:18:10.747511724 +0000 UTC m=+3972.588330436 Role:user Model: ToolResult:<nil> Files:[]}
2026/04/22 11:20:47 Formatted history: &{ID: Content:{
"type": "user_message",
"message": "I am sorry to hear about your wife's illness. I can certainly help you process your trip cancellation claim. \n\nBased on your Revolut Ultra Plan policy, to evaluate your claim for 'Trip cancellation – listed reasons' (which covers serious sickness of a family member or trip companion), I will need you to provide the following documentation:\n\n1. **Proof of Purchase**: Confirmation that the booking was paid for using your Revolut account while your Ultra plan was active.\n2. **Booking Details**: Your original trip booking invoices and travel documents showing dates, times, and destinations.\n3. **Cancellation Proof**: Proof that you have requested a cancellation from your travel provider(s) and a statement showing the non-refundable charges or cancellation fees incurred.\n4. **Refund Documentation**: Proof of any partial refunds you have already received from the providers.\n5. **Medical Documentation**: A medical certificate from a doctor specifying the date and nature of your wife's sickness, along with a written note from the doctor advising against the trip.\n\n**Calculation of Refund:**\nOnce I receive these documents and verify the claim under the 'Listed Reasons' coverage:\n- You will be refunded **100% of the non-refundable amount**.\n- A **€50 deductible** will be applied to the total.\n- *Example: If your non-refundable loss is €1,000, your refund would be €950 (€1,000 - €50).* \n\nIf the sickness does not meet the policy's specific 'serious' criteria, you may still be covered under 'Cancellation for Any Reason', which provides a **70% refund** of the non-refundable amount.\n\nPlease upload these documents here so I can begin the assessment for you."
} Timestamp:2026-04-22 11:18:25.692002331 +0000 UTC m=+3987.532821060 Role:agent Model:gemini-3.1-pro ToolResult:<nil> Files:[]}
2026/04/22 11:20:47 Formatted history: &{ID: Content:here you go Timestamp:2026-04-22 11:20:45.845080745 +0000 UTC m=+4127.685899449 Role:user Model: ToolResult:<nil> Files:[0x40004c6150 0x40004c61c0 0x40004c6230 0x40004c6310 0x40004c6380 0x40004c63f0 0x4000564000 0x4000564070 0x40005640e0 0x40005641c0 0x4000564230 0x40005642a0 0x4000564310 0x4000564380]}
2026/04/22 11:21:09 {
"type": "user_message",
"message": "Thank you for providing these documents. Here is a summary of the documents received:\n- Flight Volotea: 11 July 2025, Malaga to Bilbao, Paid €149.04, Refunded €23.54.\n- Flight Vueling: 14 July 2025, Bilbao to Malaga, Paid €170.34, Refunded €0.00.\n- Hotel Barceló Bilbao Nervión: 11 July 2025 to 13 July 2025, Paid €371.68, Refunded €0.00.\n- Hotel abba San Sebastián: 13 July 2025 to 14 July 2025, Paid €250.09, Refunded €0.00.\n\nBefore we proceed, would you like to opt-in for a rescheduling instead of a cancellation? This option could save you up to 30 percent of the costs that would otherwise be covered by the insurance company.\n\nTo complete your claim for a 'Trip cancellation – listed reasons' (100% refund), I still require the following document:\n- **Medical certificate/Doctor note**: Please provide a note from a medical practitioner for your wife. Please ensure it confirms the necessity of the cancellation but do not include specific medical details.\n\n**Breakdown of your potential refund calculation:**\n- Total Non-refundable amount: €917.61 (Total paid €941.15 - €23.54 refunded by Volotea)\n- Policy Coverage: 100% for listed medical reasons\n- Deductible: -€50.00\n- **Total estimated refund: €867.61**\n\nNote: If the medical reason is not among the listed reasons, the claim will be processed under 'Cancellation for any reason' at 70% with a 30% deductible. Please upload the doctor's note to finalize the assessment."
}
2026/04/22 11:21:09 FLOW [hUZ7nIgQB1]: 🧠 Message: Thank you for providing these documents. Here i...
Message ID: , Role: user, Content: i want to cancel my trip as my wife got sick.
Message ID: , Role: user, Content: hello
Message ID: , Role: agent, Content: {
"type": "user_message",
"message": "I am sorry to hear about your wife's illness. I can certainly help you process your trip cancellation claim. \n\nBased on your Revolut Ultra Plan policy, to evaluate your claim for 'Trip cancellation – listed reasons' (which covers serious sickness of a family member or trip companion), I will need you to provide the following documentation:\n\n1. **Proof of Purchase**: Confirmation that the booking was paid for using your Revolut account while your Ultra plan was active.\n2. **Booking Details**: Your original trip booking invoices and travel documents showing dates, times, and destinations.\n3. **Cancellation Proof**: Proof that you have requested a cancellation from your travel provider(s) and a statement showing the non-refundable charges or cancellation fees incurred.\n4. **Refund Documentation**: Proof of any partial refunds you have already received from the providers.\n5. **Medical Documentation**: A medical certificate from a doctor specifying the date and nature of your wife's sickness, along with a written note from the doctor advising against the trip.\n\n**Calculation of Refund:**\nOnce I receive these documents and verify the claim under the 'Listed Reasons' coverage:\n- You will be refunded **100% of the non-refundable amount**.\n- A **€50 deductible** will be applied to the total.\n- *Example: If your non-refundable loss is €1,000, your refund would be €950 (€1,000 - €50).* \n\nIf the sickness does not meet the policy's specific 'serious' criteria, you may still be covered under 'Cancellation for Any Reason', which provides a **70% refund** of the non-refundable amount.\n\nPlease upload these documents here so I can begin the assessment for you."
}
Message ID: , Role: user, Content: here you go
Message ID: , Role: agent, Content: {
"type": "user_message",
"message": "Thank you for providing these documents. Here is a summary of the documents received:\n- Flight Volotea: 11 July 2025, Malaga to Bilbao, Paid €149.04, Refunded €23.54.\n- Flight Vueling: 14 July 2025, Bilbao to Malaga, Paid €170.34, Refunded €0.00.\n- Hotel Barceló Bilbao Nervión: 11 July 2025 to 13 July 2025, Paid €371.68, Refunded €0.00.\n- Hotel abba San Sebastián: 13 July 2025 to 14 July 2025, Paid €250.09, Refunded €0.00.\n\nBefore we proceed, would you like to opt-in for a rescheduling instead of a cancellation? This option could save you up to 30 percent of the costs that would otherwise be covered by the insurance company.\n\nTo complete your claim for a 'Trip cancellation – listed reasons' (100% refund), I still require the following document:\n- **Medical certificate/Doctor note**: Please provide a note from a medical practitioner for your wife. Please ensure it confirms the necessity of the cancellation but do not include specific medical details.\n\n**Breakdown of your potential refund calculation:**\n- Total Non-refundable amount: €917.61 (Total paid €941.15 - €23.54 refunded by Volotea)\n- Policy Coverage: 100% for listed medical reasons\n- Deductible: -€50.00\n- **Total estimated refund: €867.61**\n\nNote: If the medical reason is not among the listed reasons, the claim will be processed under 'Cancellation for any reason' at 70% with a 30% deductible. Please upload the doctor's note to finalize the assessment."
}
2026/04/22 11:21:09 Thoughts: **Initial Assessment of Claim Documents**
Okay, here's what I've got so far. The user has finally submitted a batch of documents, triggering a crucial point in the process. My primary task is to digest this information and provide a clear overview. I'll need to summarize the provided documents concerning hotel stays and flights.
Here's the data extracted from the documents:
* **Flights:**
* Volotea: 11 July 2025, Malaga to Bilbao, Paid €149.04, Refunded €23.54 (airport taxes).
* Vueling: 14 July 2025, Bilbao to Malaga, Paid €170.34, Refunded €0.
* **Hotels:**
* Barceló Bilbao Nervión: 11 Jul - 13 Jul 2025, Paid €371.68, Refunded €0 (fully cancelled).
* abba San Sebastián: 13 Jul - 14 Jul 2025, Paid €250.09, Refunded €0 (non-refundable cancellation).
From my calculations, the total paid amounts to €941.15. The refunds from the providers, so far, total €23.54. That leaves a non-refundable amount of €917.61, but it would have to be verified via the doctors note.
With the current data, assuming the user's wife's medical condition fits the policy, the estimated potential refund would be €867.61, after subtracting a €50 deductible, this is assuming the basis.
Now, a critical point I need to address right away: I've received a significant portion of the claim documents, though the medical certificate/doctor's note is still outstanding. The instructions specify that after receiving all of the *initial* claim documents, I should ask if rescheduling is an option. While I am missing the medical certificate, I should consider the advice from the prompt "After you receive ALL user's documents for the first time".
Therefore, before I go any further, I *must* clarify the user's preference regarding rescheduling versus cancellation. This is a very important point.
The missing piece, of course, is the medical documentation. Once that's in, I'll be able to finalize the claim with certainty.
2026/04/22 11:21:09 Outbound message: &{ Thank you for providing these documents. Here is a summary of the documents received:
- Flight Volotea: 11 July 2025, Malaga to Bilbao, Paid €149.04, Refunded €23.54.
- Flight Vueling: 14 July 2025, Bilbao to Malaga, Paid €170.34, Refunded €0.00.
- Hotel Barceló Bilbao Nervión: 11 July 2025 to 13 July 2025, Paid €371.68, Refunded €0.00.
- Hotel abba San Sebastián: 13 July 2025 to 14 July 2025, Paid €250.09, Refunded €0.00.
Before we proceed, would you like to opt-in for a rescheduling instead of a cancellation? This option could save you up to 30 percent of the costs that would otherwise be covered by the insurance company.
To complete your claim for a 'Trip cancellation – listed reasons' (100% refund), I still require the following document:
- **Medical certificate/Doctor note**: Please provide a note from a medical practitioner for your wife. Please ensure it confirms the necessity of the cancellation but do not include specific medical details.
**Breakdown of your potential refund calculation:**
- Total Non-refundable amount: €917.61 (Total paid €941.15 - €23.54 refunded by Volotea)
- Policy Coverage: 100% for listed medical reasons
- Deductible: -€50.00
- **Total estimated refund: €867.61**
Note: If the medical reason is not among the listed reasons, the claim will be processed under 'Cancellation for any reason' at 70% with a 30% deductible. Please upload the doctor's note to finalize the assessment. 2026-04-22 11:21:09.095806776 +0000 UTC m=+4150.936625488 agent gemini-3.1-pro <nil> []}
2026/04/22 11:21:09 👤 Message: here you go → 🧠 Message: Thank you for providing these documents. Here i... (23.25s)
2026/04/22 11:22:03 Received WebSocket message: {"message":"here you go","fileIds":"f9d7a6b4-d9b1-4537-88be-b8f5621b6adc.jpeg","HEADERS":{"HX-Request":"true","HX-Trigger":"form","HX-Trigger-Name":null,"HX-Target":"form","HX-Current-URL":"https://pilot-dev.storkparties.com/chat"}}
2026/04/22 11:22:03 Files: 1
2026/04/22 11:22:03 Original file name: doctor certificate leny chemaly original.jpeg
2026/04/22 11:22:03 FLOW [hUZ7nIgQB1]: 👤 Message: here you go
2026/04/22 11:22:03 Message files: 1
2026/04/22 11:22:03 Received message from user: here you go
2026/04/22 11:22:05 Uploaded file: f9d7a6b4-d9b1-4537-88be-b8f5621b6adc.jpeg URI: https://generativelanguage.googleapis.com/v1beta/files/cr312kt2szci
2026/04/22 11:22:05 Formatted history: &{ID: Content:i want to cancel my trip as my wife got sick. Timestamp:2026-04-22 11:16:46.563337576 +0000 UTC m=+3888.404156280 Role:user Model: ToolResult:<nil> Files:[]}
2026/04/22 11:22:05 Formatted history: &{ID: Content:hello Timestamp:2026-04-22 11:18:10.747511724 +0000 UTC m=+3972.588330436 Role:user Model: ToolResult:<nil> Files:[]}
2026/04/22 11:22:05 Formatted history: &{ID: Content:{
"type": "user_message",
"message": "I am sorry to hear about your wife's illness. I can certainly help you process your trip cancellation claim. \n\nBased on your Revolut Ultra Plan policy, to evaluate your claim for 'Trip cancellation – listed reasons' (which covers serious sickness of a family member or trip companion), I will need you to provide the following documentation:\n\n1. **Proof of Purchase**: Confirmation that the booking was paid for using your Revolut account while your Ultra plan was active.\n2. **Booking Details**: Your original trip booking invoices and travel documents showing dates, times, and destinations.\n3. **Cancellation Proof**: Proof that you have requested a cancellation from your travel provider(s) and a statement showing the non-refundable charges or cancellation fees incurred.\n4. **Refund Documentation**: Proof of any partial refunds you have already received from the providers.\n5. **Medical Documentation**: A medical certificate from a doctor specifying the date and nature of your wife's sickness, along with a written note from the doctor advising against the trip.\n\n**Calculation of Refund:**\nOnce I receive these documents and verify the claim under the 'Listed Reasons' coverage:\n- You will be refunded **100% of the non-refundable amount**.\n- A **€50 deductible** will be applied to the total.\n- *Example: If your non-refundable loss is €1,000, your refund would be €950 (€1,000 - €50).* \n\nIf the sickness does not meet the policy's specific 'serious' criteria, you may still be covered under 'Cancellation for Any Reason', which provides a **70% refund** of the non-refundable amount.\n\nPlease upload these documents here so I can begin the assessment for you."
} Timestamp:2026-04-22 11:18:25.692002331 +0000 UTC m=+3987.532821060 Role:agent Model:gemini-3.1-pro ToolResult:<nil> Files:[]}
2026/04/22 11:22:05 Formatted history: &{ID: Content:here you go Timestamp:2026-04-22 11:20:45.845080745 +0000 UTC m=+4127.685899449 Role:user Model: ToolResult:<nil> Files:[0x40004c6150 0x40004c61c0 0x40004c6230 0x40004c6310 0x40004c6380 0x40004c63f0 0x4000564000 0x4000564070 0x40005640e0 0x40005641c0 0x4000564230 0x40005642a0 0x4000564310 0x4000564380]}
2026/04/22 11:22:05 Formatted history: &{ID: Content:{
"type": "user_message",
"message": "Thank you for providing these documents. Here is a summary of the documents received:\n- Flight Volotea: 11 July 2025, Malaga to Bilbao, Paid €149.04, Refunded €23.54.\n- Flight Vueling: 14 July 2025, Bilbao to Malaga, Paid €170.34, Refunded €0.00.\n- Hotel Barceló Bilbao Nervión: 11 July 2025 to 13 July 2025, Paid €371.68, Refunded €0.00.\n- Hotel abba San Sebastián: 13 July 2025 to 14 July 2025, Paid €250.09, Refunded €0.00.\n\nBefore we proceed, would you like to opt-in for a rescheduling instead of a cancellation? This option could save you up to 30 percent of the costs that would otherwise be covered by the insurance company.\n\nTo complete your claim for a 'Trip cancellation – listed reasons' (100% refund), I still require the following document:\n- **Medical certificate/Doctor note**: Please provide a note from a medical practitioner for your wife. Please ensure it confirms the necessity of the cancellation but do not include specific medical details.\n\n**Breakdown of your potential refund calculation:**\n- Total Non-refundable amount: €917.61 (Total paid €941.15 - €23.54 refunded by Volotea)\n- Policy Coverage: 100% for listed medical reasons\n- Deductible: -€50.00\n- **Total estimated refund: €867.61**\n\nNote: If the medical reason is not among the listed reasons, the claim will be processed under 'Cancellation for any reason' at 70% with a 30% deductible. Please upload the doctor's note to finalize the assessment."
} Timestamp:2026-04-22 11:21:09.095785106 +0000 UTC m=+4150.936603826 Role:agent Model:gemini-3.1-pro ToolResult:<nil> Files:[]}
2026/04/22 11:22:05 Formatted history: &{ID: Content:here you go Timestamp:2026-04-22 11:22:03.66542919 +0000 UTC m=+4205.506247902 Role:user Model: ToolResult:<nil> Files:[0x4000568000]}
2026/04/22 11:22:19 {"type":"user_message","message":"Thank you for providing the medical documentation. Here is a summary of the additional document received:\n- Doctor note: Dra. Teresa Pérez Reyes.\n\nI have now received all the necessary documents to finalize your claim assessment. Based on the medical certificate provided, your situation qualifies under the 'Trip cancellation – listed reasons' coverage of your Revolut Ultra Plan.\n\n**Calculation Breakdown:**\n- **Volotea Flight**: €149.04 (paid) - €23.54 (refunded) = €125.50\n- **Vueling Flight**: €170.34 (paid) - €0.00 (refunded) = €170.34\n- **Barceló Bilbao Nervión**: €371.68 (paid) - €0.00 (refunded) = €371.68\n- **abba San Sebastián**: €250.09 (paid) - €0.00 (refunded) = €250.09\n\n**Total Non-Refundable Loss**: €917.61\n**Policy Deductible**: -€50.00\n**Final Refund Amount**: **€867.61**\n\nYour claim is now complete and the information has been collected for the final processing of your refund of €867.61 to your Revolut account."}
2026/04/22 11:22:19 FLOW [hUZ7nIgQB1]: 🧠 Message: Thank you for providing the medical documentati...
Message ID: , Role: user, Content: i want to cancel my trip as my wife got sick.
Message ID: , Role: user, Content: hello
Message ID: , Role: agent, Content: {
"type": "user_message",
"message": "I am sorry to hear about your wife's illness. I can certainly help you process your trip cancellation claim. \n\nBased on your Revolut Ultra Plan policy, to evaluate your claim for 'Trip cancellation – listed reasons' (which covers serious sickness of a family member or trip companion), I will need you to provide the following documentation:\n\n1. **Proof of Purchase**: Confirmation that the booking was paid for using your Revolut account while your Ultra plan was active.\n2. **Booking Details**: Your original trip booking invoices and travel documents showing dates, times, and destinations.\n3. **Cancellation Proof**: Proof that you have requested a cancellation from your travel provider(s) and a statement showing the non-refundable charges or cancellation fees incurred.\n4. **Refund Documentation**: Proof of any partial refunds you have already received from the providers.\n5. **Medical Documentation**: A medical certificate from a doctor specifying the date and nature of your wife's sickness, along with a written note from the doctor advising against the trip.\n\n**Calculation of Refund:**\nOnce I receive these documents and verify the claim under the 'Listed Reasons' coverage:\n- You will be refunded **100% of the non-refundable amount**.\n- A **€50 deductible** will be applied to the total.\n- *Example: If your non-refundable loss is €1,000, your refund would be €950 (€1,000 - €50).* \n\nIf the sickness does not meet the policy's specific 'serious' criteria, you may still be covered under 'Cancellation for Any Reason', which provides a **70% refund** of the non-refundable amount.\n\nPlease upload these documents here so I can begin the assessment for you."
}
Message ID: , Role: user, Content: here you go
Message ID: , Role: agent, Content: {
"type": "user_message",
"message": "Thank you for providing these documents. Here is a summary of the documents received:\n- Flight Volotea: 11 July 2025, Malaga to Bilbao, Paid €149.04, Refunded €23.54.\n- Flight Vueling: 14 July 2025, Bilbao to Malaga, Paid €170.34, Refunded €0.00.\n- Hotel Barceló Bilbao Nervión: 11 July 2025 to 13 July 2025, Paid €371.68, Refunded €0.00.\n- Hotel abba San Sebastián: 13 July 2025 to 14 July 2025, Paid €250.09, Refunded €0.00.\n\nBefore we proceed, would you like to opt-in for a rescheduling instead of a cancellation? This option could save you up to 30 percent of the costs that would otherwise be covered by the insurance company.\n\nTo complete your claim for a 'Trip cancellation – listed reasons' (100% refund), I still require the following document:\n- **Medical certificate/Doctor note**: Please provide a note from a medical practitioner for your wife. Please ensure it confirms the necessity of the cancellation but do not include specific medical details.\n\n**Breakdown of your potential refund calculation:**\n- Total Non-refundable amount: €917.61 (Total paid €941.15 - €23.54 refunded by Volotea)\n- Policy Coverage: 100% for listed medical reasons\n- Deductible: -€50.00\n- **Total estimated refund: €867.61**\n\nNote: If the medical reason is not among the listed reasons, the claim will be processed under 'Cancellation for any reason' at 70% with a 30% deductible. Please upload the doctor's note to finalize the assessment."
}
Message ID: , Role: user, Content: here you go
Message ID: , Role: agent, Content: {"type":"user_message","message":"Thank you for providing the medical documentation. Here is a summary of the additional document received:\n- Doctor note: Dra. Teresa Pérez Reyes.\n\nI have now received all the necessary documents to finalize your claim assessment. Based on the medical certificate provided, your situation qualifies under the 'Trip cancellation – listed reasons' coverage of your Revolut Ultra Plan.\n\n**Calculation Breakdown:**\n- **Volotea Flight**: €149.04 (paid) - €23.54 (refunded) = €125.50\n- **Vueling Flight**: €170.34 (paid) - €0.00 (refunded) = €170.34\n- **Barceló Bilbao Nervión**: €371.68 (paid) - €0.00 (refunded) = €371.68\n- **abba San Sebastián**: €250.09 (paid) - €0.00 (refunded) = €250.09\n\n**Total Non-Refundable Loss**: €917.61\n**Policy Deductible**: -€50.00\n**Final Refund Amount**: **€867.61**\n\nYour claim is now complete and the information has been collected for the final processing of your refund of €867.61 to your Revolut account."}
2026/04/22 11:22:19 Thoughts: **My Analysis of the New Doctor's Note**
Okay, a new document has arrived: a doctor's note. My initial step is to acknowledge it and give a quick summary – the doctor's note is from Dra. Teresa Pérez Reyes. Next, I need to make sure I've got everything I need. Let's run down the checklist... Policy? Check. Revolut statements for proof of purchase? Check. Booking details? Check. Cancellation proofs? Check. Refund confirmations? Check. And now, the doctor's note, finally!
Now that I have *all* the necessary documents, it's time to recalculate the refund amount. The reason provided, a serious illness affecting a travel companion/family member, definitely falls under the "Trip cancellation - listed reasons" category. Good. According to the policy (Ultra Plan), this means 100% coverage of the non-refundable amount, less a €50 deductible.
Here’s the breakdown: I need to consider all the paid amounts: €149.04 for Volotea, €170.34 for Vueling, €371.68 for Barceló, and €250.09 for abba. The total comes to €941.15. Then, I have to subtract the refunds already received: €23.54 from Volotea. That leaves a non-refundable amount of €917.61. Applying the policy, 100% of this amount, minus the €50 deductible, gives us a final insurance refund of €867.61.
I also remember that I already asked about rescheduling, so I can skip that step. I'm ready to provide the client with the final refund calculation.
```json
{
"summary": {
"doctor_note": "Dra. Teresa Pérez Reyes",
"calculation_breakdown": {
"volotea_flight": {
"paid": 149.04,
"refunded": 23.54,
"non_refundable": 125.50
},
"vueling_flight": {
"paid": 170.34,
"refunded": 0.00,
"non_refundable": 170.34
},
"barcelo_hotel": {
"paid": 371.68,
"refunded": 0.00,
"non_refundable": 371.68
},
"abba_hotel": {
"paid": 250.09,
"refunded": 0.00,
"non_refundable": 250.09
},
"total_non_refundable": 917.61,
"deductible": -50.00,
"final_refund": 867.61
}
}
}
```
2026/04/22 11:22:19 Outbound message: &{ Thank you for providing the medical documentation. Here is a summary of the additional document received:
- Doctor note: Dra. Teresa Pérez Reyes.
I have now received all the necessary documents to finalize your claim assessment. Based on the medical certificate provided, your situation qualifies under the 'Trip cancellation – listed reasons' coverage of your Revolut Ultra Plan.
**Calculation Breakdown:**
- **Volotea Flight**: €149.04 (paid) - €23.54 (refunded) = €125.50
- **Vueling Flight**: €170.34 (paid) - €0.00 (refunded) = €170.34
- **Barceló Bilbao Nervión**: €371.68 (paid) - €0.00 (refunded) = €371.68
- **abba San Sebastián**: €250.09 (paid) - €0.00 (refunded) = €250.09
**Total Non-Refundable Loss**: €917.61
**Policy Deductible**: -€50.00
**Final Refund Amount**: **€867.61**
Your claim is now complete and the information has been collected for the final processing of your refund of €867.61 to your Revolut account. 2026-04-22 11:22:19.525206368 +0000 UTC m=+4221.366025080 agent gemini-3.1-pro <nil> []}
2026/04/22 11:22:19 👤 Message: here you go → 🧠 Message: Thank you for providing the medical documentati... (15.86s)
2026/04/22 11:37:15 CLOSING CONVERSATION hUZ7nIgQB1
2026/04/22 11:37:15 Recovered from panic while closing channel: close of closed channel
2026/04/22 11:37:15 Outbound message: <nil>
2026/04/22 11:37:15 Outbound message: <nil>
2026/04/22 11:37:15 Outbound message: <nil>
2026/04/22 11:37:15 Chat error: <nil>
2026/04/22 11:37:15 Context done, stopping ping
2026/04/22 11:37:15 Formatted history: &{ID: Content:i want to cancel my trip as my wife got sick. Timestamp:2026-04-22 11:16:46.563337576 +0000 UTC m=+3888.404156280 Role:user Model: ToolResult:<nil> Files:[]}
2026/04/22 11:37:15 Formatted history: &{ID: Content:hello Timestamp:2026-04-22 11:18:10.747511724 +0000 UTC m=+3972.588330436 Role:user Model: ToolResult:<nil> Files:[]}
2026/04/22 11:37:15 Formatted history: &{ID: Content:{
"type": "user_message",
"message": "I am sorry to hear about your wife's illness. I can certainly help you process your trip cancellation claim. \n\nBased on your Revolut Ultra Plan policy, to evaluate your claim for 'Trip cancellation – listed reasons' (which covers serious sickness of a family member or trip companion), I will need you to provide the following documentation:\n\n1. **Proof of Purchase**: Confirmation that the booking was paid for using your Revolut account while your Ultra plan was active.\n2. **Booking Details**: Your original trip booking invoices and travel documents showing dates, times, and destinations.\n3. **Cancellation Proof**: Proof that you have requested a cancellation from your travel provider(s) and a statement showing the non-refundable charges or cancellation fees incurred.\n4. **Refund Documentation**: Proof of any partial refunds you have already received from the providers.\n5. **Medical Documentation**: A medical certificate from a doctor specifying the date and nature of your wife's sickness, along with a written note from the doctor advising against the trip.\n\n**Calculation of Refund:**\nOnce I receive these documents and verify the claim under the 'Listed Reasons' coverage:\n- You will be refunded **100% of the non-refundable amount**.\n- A **€50 deductible** will be applied to the total.\n- *Example: If your non-refundable loss is €1,000, your refund would be €950 (€1,000 - €50).* \n\nIf the sickness does not meet the policy's specific 'serious' criteria, you may still be covered under 'Cancellation for Any Reason', which provides a **70% refund** of the non-refundable amount.\n\nPlease upload these documents here so I can begin the assessment for you."
} Timestamp:2026-04-22 11:18:25.692002331 +0000 UTC m=+3987.532821060 Role:agent Model:gemini-3.1-pro ToolResult:<nil> Files:[]}
2026/04/22 11:37:15 Formatted history: &{ID: Content:here you go Timestamp:2026-04-22 11:20:45.845080745 +0000 UTC m=+4127.685899449 Role:user Model: ToolResult:<nil> Files:[0x40004c6150 0x40004c61c0 0x40004c6230 0x40004c6310 0x40004c6380 0x40004c63f0 0x4000564000 0x4000564070 0x40005640e0 0x40005641c0 0x4000564230 0x40005642a0 0x4000564310 0x4000564380]}
2026/04/22 11:37:15 Formatted history: &{ID: Content:{
"type": "user_message",
"message": "Thank you for providing these documents. Here is a summary of the documents received:\n- Flight Volotea: 11 July 2025, Malaga to Bilbao, Paid €149.04, Refunded €23.54.\n- Flight Vueling: 14 July 2025, Bilbao to Malaga, Paid €170.34, Refunded €0.00.\n- Hotel Barceló Bilbao Nervión: 11 July 2025 to 13 July 2025, Paid €371.68, Refunded €0.00.\n- Hotel abba San Sebastián: 13 July 2025 to 14 July 2025, Paid €250.09, Refunded €0.00.\n\nBefore we proceed, would you like to opt-in for a rescheduling instead of a cancellation? This option could save you up to 30 percent of the costs that would otherwise be covered by the insurance company.\n\nTo complete your claim for a 'Trip cancellation – listed reasons' (100% refund), I still require the following document:\n- **Medical certificate/Doctor note**: Please provide a note from a medical practitioner for your wife. Please ensure it confirms the necessity of the cancellation but do not include specific medical details.\n\n**Breakdown of your potential refund calculation:**\n- Total Non-refundable amount: €917.61 (Total paid €941.15 - €23.54 refunded by Volotea)\n- Policy Coverage: 100% for listed medical reasons\n- Deductible: -€50.00\n- **Total estimated refund: €867.61**\n\nNote: If the medical reason is not among the listed reasons, the claim will be processed under 'Cancellation for any reason' at 70% with a 30% deductible. Please upload the doctor's note to finalize the assessment."
} Timestamp:2026-04-22 11:21:09.095785106 +0000 UTC m=+4150.936603826 Role:agent Model:gemini-3.1-pro ToolResult:<nil> Files:[]}
2026/04/22 11:37:15 Formatted history: &{ID: Content:here you go Timestamp:2026-04-22 11:22:03.66542919 +0000 UTC m=+4205.506247902 Role:user Model: ToolResult:<nil> Files:[0x4000568000]}
2026/04/22 11:37:15 Formatted history: &{ID: Content:{"type":"user_message","message":"Thank you for providing the medical documentation. Here is a summary of the additional document received:\n- Doctor note: Dra. Teresa Pérez Reyes.\n\nI have now received all the necessary documents to finalize your claim assessment. Based on the medical certificate provided, your situation qualifies under the 'Trip cancellation – listed reasons' coverage of your Revolut Ultra Plan.\n\n**Calculation Breakdown:**\n- **Volotea Flight**: €149.04 (paid) - €23.54 (refunded) = €125.50\n- **Vueling Flight**: €170.34 (paid) - €0.00 (refunded) = €170.34\n- **Barceló Bilbao Nervión**: €371.68 (paid) - €0.00 (refunded) = €371.68\n- **abba San Sebastián**: €250.09 (paid) - €0.00 (refunded) = €250.09\n\n**Total Non-Refundable Loss**: €917.61\n**Policy Deductible**: -€50.00\n**Final Refund Amount**: **€867.61**\n\nYour claim is now complete and the information has been collected for the final processing of your refund of €867.61 to your Revolut account."} Timestamp:2026-04-22 11:22:19.52519063 +0000 UTC m=+4221.366009342 Role:agent Model:gemini-3.1-pro ToolResult:<nil> Files:[]}
2026/04/22 11:37:16 WebSocket connection request received
2026/04/22 11:37:16 Created new conversation with ID: PNHcbpu39Q
2026/04/22 11:37:16 User email: chemaly@polarstork.com
2026/04/22 11:37:16 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 11:37:21 CLOSING CONVERSATION PNHcbpu39Q
2026/04/22 11:37:21 Recovered from panic while closing channel: close of closed channel
2026/04/22 11:37:21 CLEANED UP CONVERSATION PNHcbpu39Q
2026/04/22 11:37:21 Outbound message: <nil>
2026/04/22 11:37:21 Chat error: <nil>
2026/04/22 11:37:21 Context done, stopping ping
2026/04/22 11:37:40 Files attached to claim: 15
2026/04/22 11:37:40 Claim created with ID: 036c8b7f-5b10-4065-be00-f064f3f7830c
2026/04/22 11:37:40 CLEANED UP CONVERSATION hUZ7nIgQB1
2026/04/22 15:14:55 WebSocket connection request received
2026/04/22 15:14:55 Created new conversation with ID: JxDtM8SSRw
2026/04/22 15:14:55 User email: chemaly@polarstork.com
2026/04/22 15:14:55 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:15:41 CLOSING CONVERSATION JxDtM8SSRw
2026/04/22 15:15:41 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:15:41 CLEANED UP CONVERSATION JxDtM8SSRw
2026/04/22 15:15:41 Outbound message: <nil>
2026/04/22 15:15:41 Outbound message: <nil>
2026/04/22 15:15:41 Outbound message: <nil>
2026/04/22 15:15:41 Chat error: <nil>
2026/04/22 15:15:41 Context done, stopping ping
2026/04/22 15:15:44 WebSocket connection request received
2026/04/22 15:15:44 Created new conversation with ID: QfJNfBHFUm
2026/04/22 15:15:44 User email: chemaly@polarstork.com
2026/04/22 15:15:44 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:15:58 CLOSING CONVERSATION QfJNfBHFUm
2026/04/22 15:15:58 Outbound message: <nil>
2026/04/22 15:15:58 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:15:58 Outbound message: <nil>
2026/04/22 15:15:58 CLEANED UP CONVERSATION QfJNfBHFUm
2026/04/22 15:15:58 Outbound message: <nil>
2026/04/22 15:15:58 Outbound message: <nil>
2026/04/22 15:15:58 Outbound message: <nil>
2026/04/22 15:15:58 Outbound message: <nil>
2026/04/22 15:15:58 Chat error: <nil>
2026/04/22 15:15:58 Context done, stopping ping
2026/04/22 15:16:00 WebSocket connection request received
2026/04/22 15:16:00 Created new conversation with ID: paO69eBgsV
2026/04/22 15:16:00 User email: chemaly@polarstork.com
2026/04/22 15:16:00 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:19:50 CLOSING CONVERSATION paO69eBgsV
2026/04/22 15:19:50 Outbound message: <nil>
2026/04/22 15:19:50 Chat error: <nil>
2026/04/22 15:19:50 Context done, stopping ping
2026/04/22 15:19:50 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:19:50 CLEANED UP CONVERSATION paO69eBgsV
2026/04/22 15:19:53 WebSocket connection request received
2026/04/22 15:19:53 Created new conversation with ID: Hvex6g2YRf
2026/04/22 15:19:53 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:19:53 User email: chemaly@polarstork.com
2026/04/22 15:20:34 CLOSING CONVERSATION Hvex6g2YRf
2026/04/22 15:20:34 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:20:34 CLEANED UP CONVERSATION Hvex6g2YRf
2026/04/22 15:20:34 Outbound message: <nil>
2026/04/22 15:20:34 Chat error: <nil>
2026/04/22 15:20:34 Context done, stopping ping
2026/04/22 15:20:38 WebSocket connection request received
2026/04/22 15:20:38 Created new conversation with ID: XwcS0J9rVv
2026/04/22 15:20:38 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:20:38 User email: chemaly@polarstork.com
2026/04/22 15:21:15 CLOSING CONVERSATION XwcS0J9rVv
2026/04/22 15:21:15 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:21:15 Outbound message: <nil>
2026/04/22 15:21:15 Chat error: <nil>
2026/04/22 15:21:15 CLEANED UP CONVERSATION XwcS0J9rVv
2026/04/22 15:21:15 Context done, stopping ping
2026/04/22 15:21:17 WebSocket connection request received
2026/04/22 15:21:17 Created new conversation with ID: 4jGWFHe8qS
2026/04/22 15:21:17 User email: chemaly@polarstork.com
2026/04/22 15:21:17 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:21:41 CLOSING CONVERSATION 4jGWFHe8qS
2026/04/22 15:21:41 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:21:41 Outbound message: <nil>
2026/04/22 15:21:41 Outbound message: <nil>
2026/04/22 15:21:41 CLEANED UP CONVERSATION 4jGWFHe8qS
2026/04/22 15:21:41 Chat error: <nil>
2026/04/22 15:21:41 Context done, stopping ping
2026/04/22 15:21:42 WebSocket connection request received
2026/04/22 15:21:42 Created new conversation with ID: tV4wWVhZQC
2026/04/22 15:21:42 User email: chemaly@polarstork.com
2026/04/22 15:21:42 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:23:00 CLOSING CONVERSATION tV4wWVhZQC
2026/04/22 15:23:00 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:23:00 CLEANED UP CONVERSATION tV4wWVhZQC
2026/04/22 15:23:00 Outbound message: <nil>
2026/04/22 15:23:00 Outbound message: <nil>
2026/04/22 15:23:00 Chat error: <nil>
2026/04/22 15:23:00 Context done, stopping ping
2026/04/22 15:23:02 WebSocket connection request received
2026/04/22 15:23:02 Created new conversation with ID: HktaR14YgE
2026/04/22 15:23:02 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:23:02 User email: chemaly@polarstork.com
2026/04/22 15:23:52 CLOSING CONVERSATION HktaR14YgE
2026/04/22 15:23:53 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:23:53 CLEANED UP CONVERSATION HktaR14YgE
2026/04/22 15:23:53 Outbound message: <nil>
2026/04/22 15:23:53 Chat error: <nil>
2026/04/22 15:23:53 Context done, stopping ping
2026/04/22 15:24:06 WebSocket connection request received
2026/04/22 15:24:06 Created new conversation with ID: wsTdGBSGzn
2026/04/22 15:24:06 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:24:06 User email: chemaly@polarstork.com
2026/04/22 15:25:19 CLOSING CONVERSATION wsTdGBSGzn
2026/04/22 15:25:19 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:25:19 CLEANED UP CONVERSATION wsTdGBSGzn
2026/04/22 15:25:19 Outbound message: <nil>
2026/04/22 15:25:19 Outbound message: <nil>
2026/04/22 15:25:19 Chat error: <nil>
2026/04/22 15:25:19 Context done, stopping ping
2026/04/22 15:25:33 WebSocket connection request received
2026/04/22 15:25:33 Created new conversation with ID: TgigyOZeWF
2026/04/22 15:25:33 User email: chemaly@polarstork.com
2026/04/22 15:25:33 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:28:34 CLOSING CONVERSATION TgigyOZeWF
2026/04/22 15:28:34 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:28:34 CLEANED UP CONVERSATION TgigyOZeWF
2026/04/22 15:28:34 Outbound message: <nil>
2026/04/22 15:28:34 Outbound message: <nil>
2026/04/22 15:28:34 Chat error: <nil>
2026/04/22 15:28:34 Context done, stopping ping
2026/04/22 15:28:37 WebSocket connection request received
2026/04/22 15:28:37 Created new conversation with ID: N6rv6wk6lz
2026/04/22 15:28:37 User email: chemaly@polarstork.com
2026/04/22 15:28:37 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:29:28 CLOSING CONVERSATION N6rv6wk6lz
2026/04/22 15:29:28 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:29:28 Outbound message: <nil>
2026/04/22 15:29:28 CLEANED UP CONVERSATION N6rv6wk6lz
2026/04/22 15:29:28 Chat error: <nil>
2026/04/22 15:29:28 Context done, stopping ping
2026/04/22 15:29:30 WebSocket connection request received
2026/04/22 15:29:30 Created new conversation with ID: aINI9Bjm9p
2026/04/22 15:29:30 User email: chemaly@polarstork.com
2026/04/22 15:29:30 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:31:19 CLOSING CONVERSATION aINI9Bjm9p
2026/04/22 15:31:19 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:31:19 Outbound message: <nil>
2026/04/22 15:31:19 CLEANED UP CONVERSATION aINI9Bjm9p
2026/04/22 15:31:19 Outbound message: <nil>
2026/04/22 15:31:19 Chat error: <nil>
2026/04/22 15:31:19 Context done, stopping ping
2026/04/22 15:31:26 WebSocket connection request received
2026/04/22 15:31:26 Created new conversation with ID: AkjLoYwAnR
2026/04/22 15:31:26 User email: chemaly@polarstork.com
2026/04/22 15:31:26 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:32:48 CLOSING CONVERSATION AkjLoYwAnR
2026/04/22 15:32:48 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:32:48 CLEANED UP CONVERSATION AkjLoYwAnR
2026/04/22 15:32:48 Outbound message: <nil>
2026/04/22 15:32:48 Chat error: <nil>
2026/04/22 15:32:48 Context done, stopping ping
2026/04/22 15:32:49 WebSocket connection request received
2026/04/22 15:32:49 Created new conversation with ID: 1ODDcXDUWh
2026/04/22 15:32:49 User email: chemaly@polarstork.com
2026/04/22 15:32:49 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:35:32 CLOSING CONVERSATION 1ODDcXDUWh
2026/04/22 15:35:32 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:35:32 CLEANED UP CONVERSATION 1ODDcXDUWh
2026/04/22 15:35:32 Outbound message: <nil>
2026/04/22 15:35:32 Chat error: <nil>
2026/04/22 15:35:32 Context done, stopping ping
2026/04/22 15:35:35 WebSocket connection request received
2026/04/22 15:35:35 Created new conversation with ID: z1c1rF2QgK
2026/04/22 15:35:35 User email: chemaly@polarstork.com
2026/04/22 15:35:35 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:37:06 CLOSING CONVERSATION z1c1rF2QgK
2026/04/22 15:37:06 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:37:06 CLEANED UP CONVERSATION z1c1rF2QgK
2026/04/22 15:37:06 Outbound message: <nil>
2026/04/22 15:37:06 Chat error: <nil>
2026/04/22 15:37:06 Context done, stopping ping
2026/04/22 15:37:08 WebSocket connection request received
2026/04/22 15:37:08 Created new conversation with ID: o0kFf2EW59
2026/04/22 15:37:08 User email: chemaly@polarstork.com
2026/04/22 15:37:08 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:37:41 CLOSING CONVERSATION o0kFf2EW59
2026/04/22 15:37:41 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:37:41 CLEANED UP CONVERSATION o0kFf2EW59
2026/04/22 15:37:41 Outbound message: <nil>
2026/04/22 15:37:41 Chat error: <nil>
2026/04/22 15:37:41 Context done, stopping ping
2026/04/22 15:37:46 WebSocket connection request received
2026/04/22 15:37:46 Created new conversation with ID: QZNS73Mk2u
2026/04/22 15:37:46 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:37:46 User email: chemaly@polarstork.com
2026/04/22 15:39:21 CLOSING CONVERSATION QZNS73Mk2u
2026/04/22 15:39:21 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:39:21 CLEANED UP CONVERSATION QZNS73Mk2u
2026/04/22 15:39:21 Outbound message: <nil>
2026/04/22 15:39:21 Outbound message: <nil>
2026/04/22 15:39:21 Outbound message: <nil>
2026/04/22 15:39:21 Chat error: <nil>
2026/04/22 15:39:21 Context done, stopping ping
2026/04/22 15:41:45 WebSocket connection request received
2026/04/22 15:41:45 Created new conversation with ID: PEiRssSE11
2026/04/22 15:41:45 User email: chemaly@polarstork.com
2026/04/22 15:41:45 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:45:27 CLOSING CONVERSATION PEiRssSE11
2026/04/22 15:45:27 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:45:27 CLEANED UP CONVERSATION PEiRssSE11
2026/04/22 15:45:27 Outbound message: <nil>
2026/04/22 15:45:27 Outbound message: <nil>
2026/04/22 15:45:27 Outbound message: <nil>
2026/04/22 15:45:27 Chat error: <nil>
2026/04/22 15:45:27 Context done, stopping ping
2026/04/22 15:45:32 WebSocket connection request received
2026/04/22 15:45:32 Created new conversation with ID: gRvTnI8eeu
2026/04/22 15:45:32 User email: chemaly@polarstork.com
2026/04/22 15:45:32 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:45:37 CLOSING CONVERSATION gRvTnI8eeu
2026/04/22 15:45:37 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:45:37 Outbound message: <nil>
2026/04/22 15:45:37 CLEANED UP CONVERSATION gRvTnI8eeu
2026/04/22 15:45:37 Chat error: <nil>
2026/04/22 15:45:37 Context done, stopping ping
2026/04/22 15:45:38 WebSocket connection request received
2026/04/22 15:45:38 Created new conversation with ID: MWfrrY6lcG
2026/04/22 15:45:38 User email: chemaly@polarstork.com
2026/04/22 15:45:38 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:45:57 CLOSING CONVERSATION MWfrrY6lcG
2026/04/22 15:45:57 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:45:57 Outbound message: <nil>
2026/04/22 15:45:57 Chat error: <nil>
2026/04/22 15:45:57 CLEANED UP CONVERSATION MWfrrY6lcG
2026/04/22 15:45:57 Context done, stopping ping
2026/04/22 15:45:59 WebSocket connection request received
2026/04/22 15:45:59 Created new conversation with ID: kxuqoW6K3G
2026/04/22 15:45:59 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:45:59 User email: chemaly@polarstork.com
2026/04/22 15:46:49 CLOSING CONVERSATION kxuqoW6K3G
2026/04/22 15:46:49 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:46:49 CLEANED UP CONVERSATION kxuqoW6K3G
2026/04/22 15:46:49 Outbound message: <nil>
2026/04/22 15:46:49 Outbound message: <nil>
2026/04/22 15:46:49 Chat error: <nil>
2026/04/22 15:46:49 Context done, stopping ping
2026/04/22 15:46:58 WebSocket connection request received
2026/04/22 15:46:58 Created new conversation with ID: P2nkFQgBfz
2026/04/22 15:46:58 User email: chemaly@polarstork.com
2026/04/22 15:46:58 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:47:03 CLOSING CONVERSATION P2nkFQgBfz
2026/04/22 15:47:03 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:47:03 CLEANED UP CONVERSATION P2nkFQgBfz
2026/04/22 15:47:03 Outbound message: <nil>
2026/04/22 15:47:03 Outbound message: <nil>
2026/04/22 15:47:03 Chat error: <nil>
2026/04/22 15:47:03 Context done, stopping ping
2026/04/22 15:47:06 WebSocket connection request received
2026/04/22 15:47:06 Created new conversation with ID: frcJGqLJcd
2026/04/22 15:47:06 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:47:06 User email: chemaly@polarstork.com
2026/04/22 15:47:34 CLOSING CONVERSATION frcJGqLJcd
2026/04/22 15:47:34 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:47:34 CLEANED UP CONVERSATION frcJGqLJcd
2026/04/22 15:47:34 Outbound message: <nil>
2026/04/22 15:47:34 Outbound message: <nil>
2026/04/22 15:47:34 Outbound message: <nil>
2026/04/22 15:47:34 Chat error: <nil>
2026/04/22 15:47:34 Context done, stopping ping
2026/04/22 15:47:35 WebSocket connection request received
2026/04/22 15:47:35 Created new conversation with ID: divA2lDdcq
2026/04/22 15:47:35 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:47:35 User email: chemaly@polarstork.com
[GIN-debug] redirecting request 301: /static/ --> /static/
[GIN-debug] redirecting request 301: /logs --> /logs
2026/04/22 15:51:17 CLOSING CONVERSATION divA2lDdcq
2026/04/22 15:51:17 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:51:17 Outbound message: <nil>
2026/04/22 15:51:17 Outbound message: <nil>
2026/04/22 15:51:17 Outbound message: <nil>
2026/04/22 15:51:17 Chat error: <nil>
2026/04/22 15:51:17 CLEANED UP CONVERSATION divA2lDdcq
2026/04/22 15:51:17 Context done, stopping ping
2026/04/22 15:51:28 WebSocket connection request received
2026/04/22 15:51:28 Created new conversation with ID: 6VRSSxDaqM
2026/04/22 15:51:28 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:51:28 User email: chemaly@polarstork.com
2026/04/22 15:51:33 CLOSING CONVERSATION 6VRSSxDaqM
2026/04/22 15:51:33 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:51:33 CLEANED UP CONVERSATION 6VRSSxDaqM
2026/04/22 15:51:33 Outbound message: <nil>
2026/04/22 15:51:33 Outbound message: <nil>
2026/04/22 15:51:33 Outbound message: <nil>
2026/04/22 15:51:33 Chat error: <nil>
2026/04/22 15:51:33 Context done, stopping ping
2026/04/22 15:51:35 WebSocket connection request received
2026/04/22 15:51:35 Created new conversation with ID: 2Vuu5SO7im
2026/04/22 15:51:35 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:51:35 User email: chemaly@polarstork.com
2026/04/22 15:56:42 CLOSING CONVERSATION 2Vuu5SO7im
2026/04/22 15:56:42 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:56:42 CLEANED UP CONVERSATION 2Vuu5SO7im
2026/04/22 15:56:42 Outbound message: <nil>
2026/04/22 15:56:42 Outbound message: <nil>
2026/04/22 15:56:42 Chat error: <nil>
2026/04/22 15:56:42 Context done, stopping ping
2026/04/22 15:56:49 WebSocket connection request received
2026/04/22 15:56:49 Created new conversation with ID: CAG7M5uOxl
2026/04/22 15:56:49 User email: chemaly@polarstork.com
2026/04/22 15:56:49 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:58:01 CLOSING CONVERSATION CAG7M5uOxl
2026/04/22 15:58:02 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:58:02 CLEANED UP CONVERSATION CAG7M5uOxl
2026/04/22 15:58:02 Outbound message: <nil>
2026/04/22 15:58:02 Outbound message: <nil>
2026/04/22 15:58:02 Chat error: <nil>
2026/04/22 15:58:02 Context done, stopping ping
2026/04/22 15:58:04 WebSocket connection request received
2026/04/22 15:58:04 Created new conversation with ID: 50HvzZcArY
2026/04/22 15:58:04 User email: chemaly@polarstork.com
2026/04/22 15:58:04 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:59:03 CLOSING CONVERSATION 50HvzZcArY
2026/04/22 15:59:03 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:59:03 CLEANED UP CONVERSATION 50HvzZcArY
2026/04/22 15:59:03 Outbound message: <nil>
2026/04/22 15:59:03 Chat error: <nil>
2026/04/22 15:59:03 Context done, stopping ping
2026/04/22 15:59:12 WebSocket connection request received
2026/04/22 15:59:12 Created new conversation with ID: UqoymRRHPk
2026/04/22 15:59:12 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:59:12 User email: chemaly@polarstork.com
2026/04/22 15:59:44 CLOSING CONVERSATION UqoymRRHPk
2026/04/22 15:59:44 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:59:44 CLEANED UP CONVERSATION UqoymRRHPk
2026/04/22 15:59:44 Outbound message: <nil>
2026/04/22 15:59:44 Outbound message: <nil>
2026/04/22 15:59:44 Chat error: <nil>
2026/04/22 15:59:44 Context done, stopping ping
2026/04/22 15:59:49 WebSocket connection request received
2026/04/22 15:59:49 Created new conversation with ID: mWJ4XFkAEr
2026/04/22 15:59:49 User email: chemaly@polarstork.com
2026/04/22 15:59:49 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 15:59:54 CLOSING CONVERSATION mWJ4XFkAEr
2026/04/22 15:59:54 Recovered from panic while closing channel: close of closed channel
2026/04/22 15:59:54 CLEANED UP CONVERSATION mWJ4XFkAEr
2026/04/22 15:59:54 Outbound message: <nil>
2026/04/22 15:59:54 Chat error: <nil>
2026/04/22 15:59:54 Context done, stopping ping
2026/04/22 15:59:55 WebSocket connection request received
2026/04/22 15:59:55 Created new conversation with ID: YVPPWCxNRG
2026/04/22 15:59:55 User email: chemaly@polarstork.com
2026/04/22 15:59:55 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 16:00:44 CLOSING CONVERSATION YVPPWCxNRG
2026/04/22 16:00:44 Recovered from panic while closing channel: close of closed channel
2026/04/22 16:00:44 CLEANED UP CONVERSATION YVPPWCxNRG
2026/04/22 16:00:44 Outbound message: <nil>
2026/04/22 16:00:44 Chat error: <nil>
2026/04/22 16:00:44 Context done, stopping ping
2026/04/22 16:00:46 WebSocket connection request received
2026/04/22 16:00:46 Created new conversation with ID: si8ORZPnAA
2026/04/22 16:00:46 User email: chemaly@polarstork.com
2026/04/22 16:00:46 Using adapter for model gemini-3.1-pro: &{client:0x4000230000 tools:[] audioResampler:0x400028e8c0}
2026/04/22 16:00:51 CLOSING CONVERSATION si8ORZPnAA
2026/04/22 16:00:52 Recovered from panic while closing channel: close of closed channel
2026/04/22 16:00:52 CLEANED UP CONVERSATION si8ORZPnAA
2026/04/22 16:00:52 Outbound message: <nil>
2026/04/22 16:00:52 Outbound message: <nil>
2026/04/22 16:00:52 Outbound message: <nil>
2026/04/22 16:00:52 Outbound message: <nil>
2026/04/22 16:00:52 Outbound message: <nil>
2026/04/22 16:00:52 Chat error: <nil>
2026/04/22 16:00:52 Context done, stopping ping
[GIN-debug] redirecting request 301: /static/ --> /static/
[GIN-debug] redirecting request 301: /logs --> /logs
[mysql] 2026/04/23 15:00:02 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/04/24 19:08:38 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/04/27 05:26:51 packets.go:122: closing bad idle connection: EOF
[GIN-debug] redirecting request 301: /static/ --> /static/
[GIN-debug] redirecting request 301: /logs --> /logs
[GIN-debug] redirecting request 301: /static/ --> /static/
[GIN-debug] redirecting request 301: /logs --> /logs
[GIN-debug] redirecting request 301: /static/ --> /static/
[GIN-debug] redirecting request 301: /logs --> /logs
[mysql] 2026/05/01 16:04:26 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/05/01 16:04:26 packets.go:122: closing bad idle connection: EOF
[GIN-debug] redirecting request 301: /static/ --> /static/
[GIN-debug] redirecting request 301: /logs --> /logs
[mysql] 2026/05/03 08:58:53 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/05/05 10:45:23 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/05/06 06:37:40 packets.go:122: closing bad idle connection: EOF
2026/05/06 06:37:40 WebSocket connection request received
2026/05/06 06:37:40 WebSocket upgrade error: websocket: the client is not using the websocket protocol: 'upgrade' token not found in 'Connection' header
[mysql] 2026/05/08 18:58:54 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/05/08 18:58:54 packets.go:122: closing bad idle connection: EOF
[GIN-debug] redirecting request 301: /static/ --> /static/
[mysql] 2026/05/09 19:00:45 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/05/15 20:02:31 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/05/16 21:34:38 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/05/18 05:10:48 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/05/19 10:23:51 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/05/20 02:36:53 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/05/20 17:11:20 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/05/20 17:11:20 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/05/21 04:49:27 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/05/21 04:49:27 packets.go:122: closing bad idle connection: EOF
[GIN-debug] redirecting request 301: /static/ --> /static/
[GIN-debug] redirecting request 301: /logs --> /logs
[mysql] 2026/05/22 12:51:57 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/05/22 12:51:57 packets.go:122: closing bad idle connection: EOF
[GIN-debug] redirecting request 301: /static/ --> /static/
[mysql] 2026/05/25 19:09:43 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/05/28 17:36:01 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/06/01 16:32:44 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/06/03 05:27:00 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/06/05 19:41:01 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/06/05 19:41:01 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/06/07 02:58:43 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/06/10 08:33:05 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/06/10 08:33:05 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/06/10 22:46:40 packets.go:122: closing bad idle connection: EOF
[GIN-debug] redirecting request 301: /static/ --> /static/
[GIN-debug] redirecting request 301: /logs --> /logs
[mysql] 2026/06/12 09:08:16 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/06/13 11:03:29 packets.go:122: closing bad idle connection: EOF
[GIN-debug] redirecting request 301: /logs --> /logs
[mysql] 2026/06/18 16:19:14 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/06/18 16:19:14 packets.go:122: closing bad idle connection: EOF
[GIN-debug] redirecting request 301: /logs --> /logs
[mysql] 2026/06/19 17:15:25 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/06/25 17:52:15 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/06/26 18:48:59 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/06/29 06:55:51 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/06/30 05:41:02 packets.go:122: closing bad idle connection: EOF
[GIN-debug] redirecting request 301: /logs --> /logs
[mysql] 2026/07/02 17:24:46 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/07/03 19:26:56 packets.go:122: closing bad idle connection: EOF
2026/07/04 23:06:10 http: panic serving 34.34.229.49:50516: uuid: Parse(.env): invalid UUID length: 4
goroutine 1939869 [running]:
net/http.(*conn).serve.func1()
/usr/local/go/src/net/http/server.go:1947 +0xb0
panic({0x121fba0?, 0x400040a240?})
/usr/local/go/src/runtime/panic.go:792 +0x124
github.com/google/uuid.MustParse({0x40006a4d6c, 0x4})
/opt/atlassian/pipelines/agent/build/vendor/github.com/google/uuid/uuid.go:169 +0xa0
github.com/polarstork/pilot/pkg/infrastructure/dataprovider.(*dataProvider).GetClaim(0x40004c3b80?, {0x18c99c0, 0x4000140400}, {0x40006a4d6c, 0x4})
/opt/atlassian/pipelines/agent/build/pkg/infrastructure/dataprovider/dataprovider.go:484 +0x124
github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func4(0x4000140400)
/opt/atlassian/pipelines/agent/build/pkg/interface/web/routes.go:115 +0xe4
github.com/gin-gonic/gin.(*Context).Next(...)
/opt/atlassian/pipelines/agent/build/vendor/github.com/gin-gonic/gin/context.go:185
github.com/polarstork/pilot/pkg/interface/api.NewAPI.func1(0x4000140400)
/opt/atlassian/pipelines/agent/build/pkg/interface/api/api.go:67 +0x348
github.com/gin-gonic/gin.(*Context).Next(...)
/opt/atlassian/pipelines/agent/build/vendor/github.com/gin-gonic/gin/context.go:185
github.com/gin-gonic/gin.(*Engine).handleHTTPRequest(0x400002e4e0, 0x4000140400)
/opt/atlassian/pipelines/agent/build/vendor/github.com/gin-gonic/gin/gin.go:633 +0x6c4
github.com/gin-gonic/gin.(*Engine).ServeHTTP(0x400002e4e0, {0x18c5010, 0x4000458620}, 0x4000457900)
/opt/atlassian/pipelines/agent/build/vendor/github.com/gin-gonic/gin/gin.go:589 +0x170
net/http.serverHandler.ServeHTTP({0x40016b83c0?}, {0x18c5010?, 0x4000458620?}, 0x1?)
/usr/local/go/src/net/http/server.go:3301 +0xbc
net/http.(*conn).serve(0x4000550240, {0x18c97c8, 0x40000fa030})
/usr/local/go/src/net/http/server.go:2102 +0x52c
created by net/http.(*Server).Serve in goroutine 12
/usr/local/go/src/net/http/server.go:3454 +0x3d8
2026/07/04 23:06:10 http: panic serving 34.34.229.49:39809: uuid: Parse(.env): invalid UUID length: 4
goroutine 1939926 [running]:
net/http.(*conn).serve.func1()
/usr/local/go/src/net/http/server.go:1947 +0xb0
panic({0x121fba0?, 0x40006ffc90?})
/usr/local/go/src/runtime/panic.go:792 +0x124
github.com/google/uuid.MustParse({0x400070c1ca, 0x4})
/opt/atlassian/pipelines/agent/build/vendor/github.com/google/uuid/uuid.go:169 +0xa0
github.com/polarstork/pilot/pkg/infrastructure/dataprovider.(*dataProvider).GetConversationHistory(0x4000361918?, {0x18c99c0, 0x400055a200}, {0x400070c1ca, 0x4})
/opt/atlassian/pipelines/agent/build/pkg/infrastructure/dataprovider/dataprovider.go:472 +0x124
github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func27(0x400055a200)
/opt/atlassian/pipelines/agent/build/pkg/interface/web/routes.go:529 +0xdc
github.com/gin-gonic/gin.(*Context).Next(...)
/opt/atlassian/pipelines/agent/build/vendor/github.com/gin-gonic/gin/context.go:185
github.com/polarstork/pilot/pkg/interface/api.NewAPI.func1(0x400055a200)
/opt/atlassian/pipelines/agent/build/pkg/interface/api/api.go:67 +0x348
github.com/gin-gonic/gin.(*Context).Next(...)
/opt/atlassian/pipelines/agent/build/vendor/github.com/gin-gonic/gin/context.go:185
github.com/gin-gonic/gin.(*Engine).handleHTTPRequest(0x400002e4e0, 0x400055a200)
/opt/atlassian/pipelines/agent/build/vendor/github.com/gin-gonic/gin/gin.go:633 +0x6c4
github.com/gin-gonic/gin.(*Engine).ServeHTTP(0x400002e4e0, {0x18c5010, 0x40006e4460}, 0x40005c2b40)
/opt/atlassian/pipelines/agent/build/vendor/github.com/gin-gonic/gin/gin.go:589 +0x170
net/http.serverHandler.ServeHTTP({0x40016b9650?}, {0x18c5010?, 0x40006e4460?}, 0x1?)
/usr/local/go/src/net/http/server.go:3301 +0xbc
net/http.(*conn).serve(0x4000317050, {0x18c97c8, 0x40000fa030})
/usr/local/go/src/net/http/server.go:2102 +0x52c
created by net/http.(*Server).Serve in goroutine 12
/usr/local/go/src/net/http/server.go:3454 +0x3d8
[mysql] 2026/07/04 23:06:11 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/07/04 23:06:11 connection.go:173: driver: bad connection
2026/07/04 23:06:11 http: panic serving 34.34.229.49:33126: uuid: Parse(.env): invalid UUID length: 4
goroutine 1939890 [running]:
net/http.(*conn).serve.func1()
/usr/local/go/src/net/http/server.go:1947 +0xb0
panic({0x121fba0?, 0x400040a460?})
/usr/local/go/src/runtime/panic.go:792 +0x124
github.com/google/uuid.MustParse({0x40006a4f2c, 0x4})
/opt/atlassian/pipelines/agent/build/vendor/github.com/google/uuid/uuid.go:169 +0xa0
github.com/polarstork/pilot/pkg/infrastructure/dataprovider.(*dataProvider).GetClaim(0x40006162c0?, {0x18c99c0, 0x4000141000}, {0x40006a4f2c, 0x4})
/opt/atlassian/pipelines/agent/build/pkg/infrastructure/dataprovider/dataprovider.go:484 +0x124
github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func4(0x4000141000)
/opt/atlassian/pipelines/agent/build/pkg/interface/web/routes.go:115 +0xe4
github.com/gin-gonic/gin.(*Context).Next(...)
/opt/atlassian/pipelines/agent/build/vendor/github.com/gin-gonic/gin/context.go:185
github.com/polarstork/pilot/pkg/interface/api.NewAPI.func1(0x4000141000)
/opt/atlassian/pipelines/agent/build/pkg/interface/api/api.go:67 +0x348
github.com/gin-gonic/gin.(*Context).Next(...)
/opt/atlassian/pipelines/agent/build/vendor/github.com/gin-gonic/gin/context.go:185
github.com/gin-gonic/gin.(*Engine).handleHTTPRequest(0x400002e4e0, 0x4000141000)
/opt/atlassian/pipelines/agent/build/vendor/github.com/gin-gonic/gin/gin.go:633 +0x6c4
github.com/gin-gonic/gin.(*Engine).ServeHTTP(0x400002e4e0, {0x18c5010, 0x40004587e0}, 0x4000457cc0)
/opt/atlassian/pipelines/agent/build/vendor/github.com/gin-gonic/gin/gin.go:589 +0x170
net/http.serverHandler.ServeHTTP({0x4001ee4660?}, {0x18c5010?, 0x40004587e0?}, 0x1?)
/usr/local/go/src/net/http/server.go:3301 +0xbc
net/http.(*conn).serve(0x40003162d0, {0x18c97c8, 0x40000fa030})
/usr/local/go/src/net/http/server.go:2102 +0x52c
created by net/http.(*Server).Serve in goroutine 12
/usr/local/go/src/net/http/server.go:3454 +0x3d8
2026/07/04 23:06:11 http: panic serving 34.34.229.49:50456: uuid: Parse(.env): invalid UUID length: 4
goroutine 1939929 [running]:
net/http.(*conn).serve.func1()
/usr/local/go/src/net/http/server.go:1947 +0xb0
panic({0x121fba0?, 0x400040a510?})
/usr/local/go/src/runtime/panic.go:792 +0x124
github.com/google/uuid.MustParse({0x40006e855a, 0x4})
/opt/atlassian/pipelines/agent/build/vendor/github.com/google/uuid/uuid.go:169 +0xa0
github.com/polarstork/pilot/pkg/infrastructure/dataprovider.(*dataProvider).GetConversationHistory(0x400063d918?, {0x18c99c0, 0x4000141100}, {0x40006e855a, 0x4})
/opt/atlassian/pipelines/agent/build/pkg/infrastructure/dataprovider/dataprovider.go:472 +0x124
github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func27(0x4000141100)
/opt/atlassian/pipelines/agent/build/pkg/interface/web/routes.go:529 +0xdc
github.com/gin-gonic/gin.(*Context).Next(...)
/opt/atlassian/pipelines/agent/build/vendor/github.com/gin-gonic/gin/context.go:185
github.com/polarstork/pilot/pkg/interface/api.NewAPI.func1(0x4000141100)
/opt/atlassian/pipelines/agent/build/pkg/interface/api/api.go:67 +0x348
github.com/gin-gonic/gin.(*Context).Next(...)
/opt/atlassian/pipelines/agent/build/vendor/github.com/gin-gonic/gin/context.go:185
github.com/gin-gonic/gin.(*Engine).handleHTTPRequest(0x400002e4e0, 0x4000141100)
/opt/atlassian/pipelines/agent/build/vendor/github.com/gin-gonic/gin/gin.go:633 +0x6c4
github.com/gin-gonic/gin.(*Engine).ServeHTTP(0x400002e4e0, {0x18c5010, 0x40004588c0}, 0x4000457e00)
/opt/atlassian/pipelines/agent/build/vendor/github.com/gin-gonic/gin/gin.go:589 +0x170
net/http.serverHandler.ServeHTTP({0x4001ee57d0?}, {0x18c5010?, 0x40004588c0?}, 0x1?)
/usr/local/go/src/net/http/server.go:3301 +0xbc
net/http.(*conn).serve(0x4000317200, {0x18c97c8, 0x40000fa030})
/usr/local/go/src/net/http/server.go:2102 +0x52c
created by net/http.(*Server).Serve in goroutine 12
/usr/local/go/src/net/http/server.go:3454 +0x3d8
2026/07/04 23:06:12 http: panic serving 34.34.229.49:23127: uuid: Parse(.git): invalid UUID length: 4
goroutine 1939945 [running]:
net/http.(*conn).serve.func1()
/usr/local/go/src/net/http/server.go:1947 +0xb0
panic({0x121fba0?, 0x400040b560?})
/usr/local/go/src/runtime/panic.go:792 +0x124
github.com/google/uuid.MustParse({0x40006e882a, 0x4})
/opt/atlassian/pipelines/agent/build/vendor/github.com/google/uuid/uuid.go:169 +0xa0
github.com/polarstork/pilot/pkg/infrastructure/dataprovider.(*dataProvider).GetConversationHistory(0x4000631988?, {0x18c99c0, 0x4000141200}, {0x40006e882a, 0x4})
/opt/atlassian/pipelines/agent/build/pkg/infrastructure/dataprovider/dataprovider.go:472 +0x124
github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func28(0x4000141200)
/opt/atlassian/pipelines/agent/build/pkg/interface/web/routes.go:545 +0x18c
github.com/gin-gonic/gin.(*Context).Next(...)
/opt/atlassian/pipelines/agent/build/vendor/github.com/gin-gonic/gin/context.go:185
github.com/polarstork/pilot/pkg/interface/api.NewAPI.func1(0x4000141200)
/opt/atlassian/pipelines/agent/build/pkg/interface/api/api.go:67 +0x348
github.com/gin-gonic/gin.(*Context).Next(...)
/opt/atlassian/pipelines/agent/build/vendor/github.com/gin-gonic/gin/context.go:185
github.com/gin-gonic/gin.(*Engine).handleHTTPRequest(0x400002e4e0, 0x4000141200)
/opt/atlassian/pipelines/agent/build/vendor/github.com/gin-gonic/gin/gin.go:633 +0x6c4
github.com/gin-gonic/gin.(*Engine).ServeHTTP(0x400002e4e0, {0x18c5010, 0x4000668000}, 0x4000646c80)
/opt/atlassian/pipelines/agent/build/vendor/github.com/gin-gonic/gin/gin.go:589 +0x170
net/http.serverHandler.ServeHTTP({0x40016b98f0?}, {0x18c5010?, 0x4000668000?}, 0x1?)
/usr/local/go/src/net/http/server.go:3301 +0xbc
net/http.(*conn).serve(0x40005515f0, {0x18c97c8, 0x40000fa030})
/usr/local/go/src/net/http/server.go:2102 +0x52c
created by net/http.(*Server).Serve in goroutine 12
/usr/local/go/src/net/http/server.go:3454 +0x3d8
2026/07/04 23:06:12 http: panic serving 34.34.229.49:6621: uuid: Parse(.git): invalid UUID length: 4
goroutine 1939871 [running]:
net/http.(*conn).serve.func1()
/usr/local/go/src/net/http/server.go:1947 +0xb0
panic({0x121fba0?, 0x40006e0270?})
/usr/local/go/src/runtime/panic.go:792 +0x124
github.com/google/uuid.MustParse({0x400070c3da, 0x4})
/opt/atlassian/pipelines/agent/build/vendor/github.com/google/uuid/uuid.go:169 +0xa0
github.com/polarstork/pilot/pkg/infrastructure/dataprovider.(*dataProvider).GetConversationHistory(0x4000363988?, {0x18c99c0, 0x400055aa00}, {0x400070c3da, 0x4})
/opt/atlassian/pipelines/agent/build/pkg/infrastructure/dataprovider/dataprovider.go:472 +0x124
github.com/polarstork/pilot/pkg/interface/web.(*WebServer).RegisterWebApp.func28(0x400055aa00)
/opt/atlassian/pipelines/agent/build/pkg/interface/web/routes.go:545 +0x18c
github.com/gin-gonic/gin.(*Context).Next(...)
/opt/atlassian/pipelines/agent/build/vendor/github.com/gin-gonic/gin/context.go:185
github.com/polarstork/pilot/pkg/interface/api.NewAPI.func1(0x400055aa00)
/opt/atlassian/pipelines/agent/build/pkg/interface/api/api.go:67 +0x348
github.com/gin-gonic/gin.(*Context).Next(...)
/opt/atlassian/pipelines/agent/build/vendor/github.com/gin-gonic/gin/context.go:185
github.com/gin-gonic/gin.(*Engine).handleHTTPRequest(0x400002e4e0, 0x400055aa00)
/opt/atlassian/pipelines/agent/build/vendor/github.com/gin-gonic/gin/gin.go:633 +0x6c4
github.com/gin-gonic/gin.(*Engine).ServeHTTP(0x400002e4e0, {0x18c5010, 0x40006a20e0}, 0x4000695400)
/opt/atlassian/pipelines/agent/build/vendor/github.com/gin-gonic/gin/gin.go:589 +0x170
net/http.serverHandler.ServeHTTP({0x40016b8570?}, {0x18c5010?, 0x40006a20e0?}, 0x1?)
/usr/local/go/src/net/http/server.go:3301 +0xbc
net/http.(*conn).serve(0x4000550360, {0x18c97c8, 0x40000fa030})
/usr/local/go/src/net/http/server.go:2102 +0x52c
created by net/http.(*Server).Serve in goroutine 12
/usr/local/go/src/net/http/server.go:3454 +0x3d8
[mysql] 2026/07/06 17:02:23 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/07/07 07:47:43 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/07/09 18:14:05 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/07/10 17:17:41 packets.go:122: closing bad idle connection: EOF
[GIN-debug] redirecting request 301: /logs --> /logs
[GIN-debug] redirecting request 301: /static/ --> /static/
[GIN-debug] redirecting request 301: /logs --> /logs
[mysql] 2026/07/16 06:34:47 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/07/17 17:26:30 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/07/21 12:30:58 packets.go:122: closing bad idle connection: EOF
[mysql] 2026/07/23 05:57:08 packets.go:122: closing bad idle connection: EOF